> Markdown version of [/jobs/ext/1793756-technical-solutions-engineer-compute-high-touch-support-google-cloud](https://www.wearedevelopers.com/jobs/ext/1793756-technical-solutions-engineer-compute-high-touch-support-google-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Engineer, Compute, High Touch Support, Google Cloud - **Company:** Google LLC - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $150,000.0 - $218,000.0 - **Contract:** Internship / Graduate position - **Skills:** C (Programming Language), HTML, Java (Programming Language), JavaScript (Programming Language), Microsoft Windows, Bash Shell, C Sharp (Programming Language), C++ (Programming Language), Cloud Computing, Computer Programming, Computer Networks, Software Debugging, Software Design Patterns, Linux, Distributed Systems, Domain Name System (DNS), Perl (Programming Language), Hardware Virtualization, Hypertext Transfer Protocols (HTTP), Python (Programming Language), Windows PowerShell, Reliability Engineering, Scripting, Google Cloud, HybridCloud, Web Technologies, Visual Basic Language - **Published:** July 18, 2026 - **Apply:** https://dejobs.org/x/x/4DA8F50E81704265B85D4279256A0360/job/ ## About the Role Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area., * Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. * 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process). * 9 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.). * Experience managing Linux/Unix or Windows systems at a system administrator level. * Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic)., * Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing. * Experience working with distributed systems. * Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments. * Familiarity with common solutions, design patterns, or best practices. ## Description Our Technical Solutions Engineers step in and own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers' issues. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $150000 - $218000 (USD) + 15% bonus target + equity + benefits, * Work within a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed. * Manage the customer's problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products. * Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. * Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. * Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams. ## Related Videos - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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