> Markdown version of [/jobs/ext/179383-sr-technical-program-manager-cx-ai-solutions](https://www.wearedevelopers.com/jobs/ext/179383-sr-technical-program-manager-cx-ai-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr. Technical Program Manager - CX AI solutions,...

- **Company:** Amazon.com, Inc.
- **Location:** East Palo Alto, CA, United States
- **Experience:** Expert
- **Salary:** $171,000.0 - $231,400.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Engineering
- **Published:** May 13, 2026
- **Apply:** https://www.juju.com/job/00000000fzcs9c

## About the Role

7+ years of working directly with engineering teams experience

 - 5+ years of technical product or program management experience

 - 3+ years of software development experience

 - 5+ years of technical program management working directly with software engineering teams experience

 - Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

 - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

 - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

 - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

## Description

Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration

Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders

Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives

Drive alignment across UX design, engineering, product management, data science, and business stakeholders

Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency

Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs

Support proof-of-concept development and validation for new CX AI capabilities

A day in the life

1) Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans

2) Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines

3) Communicate clearly and effectively to executive management on plans, status, and critical issues

4) Partner as a technical liaison between UX, product and engineering teams


## Related Videos

- [User 1st! Technology 2nd! Stop building AI nobody uses - start delivering real business outcomes](https://www.wearedevelopers.com/videos/100337-user-1st-technology-2nd-stop-building-ai-nobody-uses-start-delivering-real-business-outcomes)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai)
- [The age of agency: When products start to think and act](https://www.wearedevelopers.com/videos/1925-the-age-of-agency-when-products-start-to-think-and-act)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak)

## Related Articles

- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)