> Markdown version of [/jobs/ext/1794037-desktop-support-administrator](https://www.wearedevelopers.com/jobs/ext/1794037-desktop-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Administrator - **Company:** Teleflex - **Location:** Mansfield, MA, United States - **Experience:** Expert - **Salary:** $87,400.0 - $131,100.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Azure, Communications Protocols, Information Systems, Databases, Desktop Computing, Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Office, TeamViewer, Wireless Access Point, Wireless Networks, Office365, Computer Equipment, Laptops - **Published:** July 18, 2026 - **Apply:** https://dejobs.org/x/x/758F8AB5E1CE48B5B885B50BF8A0BB41/job/ ## About the Role * High school diploma required. Degree in Information Systems preferred. * 5+ years of technical and customer service experience required. * Experience with the following is preferred: Microsoft Azure, Mobile Devices, TCP/IP communication protocol, Microsoft Office, Microsoft Exchange, Microsoft Teams, VPN, Freshservice ITSM system, TeamViewer, Lenovo laptops and desktops, HP, Dell, and Ricoh printers. Specialized Skills / Other Requirements * Exceptional Customer Service skills are a must. * Enterprise experience directly supporting Windows Operating Systems. * Proficiency with Microsoft Office Products (Office365). * PC encryption * Experience delivering hands-on customer training. * Skilled with AV conferencing devices * Proven ability to effectively and quickly troubleshoot computer problems. Must independently resolve complex problems using current job knowledge, research, and external resources. * Strong interpersonal and communication skills, excellent attention to detail, and the ability to prioritize and execute tasks effectively. * Must be able to interpret and make decisions in accordance with regulations and established policies. * Excellent time management skills to maintain high levels of customer service in a high-paced, heavy workload environment. * Ability to work overtime when critical situations and weekend maintenance issues arise. * Spanish language skills are a plus. ## Description This Desktop Support Administrator role provides on-site technical support to a regional office and assists with tickets from locations across the US, MX, and Europe. The incumbent will provide one-on-one end-user training (in person or remotely) and assistance on a variety of software applications and computer hardware, documenting user inquiries and problems and working towards a solution. Principal Responsibilities * Respond to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue. * Install, configure, test, maintain, and troubleshoot customer workstations and related hardware and software. * Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions. * Troubleshoot network connectivity issues, including wireless access points, devices connected to the wireless network, preliminary bandwidth issues, and printer routing problems. * Act as designated IT point of contact for the facility in case of any IT-related emergency or maintenance. * Consult with customers to obtain hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s). * Achieve service level and customer satisfaction KPI targets. * Order, track, and deploy hardware for users in the assigned facility and other sites. * Conduct inventory control tasks as needed, including verifying serial numbers on equipment and updating records. * Establish and maintain effective working relationships with management, team members, and customers. 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