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# ServiceNow Software Engineer

- **Company:** Eliassen Group
- **Location:** Annapolis, MD, United States (Remote available)
- **Experience:** Expert
- **Salary:** $145,600.0 - $166,400.0
- **Contract:** Temporary to permanent
- **Skills:** JavaScript (Programming Language), Configuration Management Databases, Cyber Security, Data Mapping, IBM DB2, Mainframes, Systems Integration, Tripwire, Workflow Management Systems, Enterprise Software Applications, Servicenow
- **Published:** July 16, 2026
- **Apply:** https://dejobs.org/x/x/4F97051FCA884568BDA415DEF00005B2/job/

## About the Role

* 7+ years in ITSM, Change Enablement, Platform/SRE Operations, or Security Operations in a regulated financial environment.
 * Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation using Flow Designer and IntegrationHub.
 * Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection and FIM tools.
 * Proven ability to build or oversee automated reconciliation between detection sources and approved changes.
 * Solid understanding of ITIL 4 for Change Enablement and Monitoring & Event Management.
 * Strong governance, analytical, and problem-solving skills including root cause and corrective action.
 * Excellent communication skills for executive reporting and audit or regulator interaction.
 * ServiceNow platform exposure of 5+ years, Business Analyst background, JavaScript familiarity, and enterprise application experience. ServiceNow development experience is a plus.

## Description

Our client seeks a leader to run and improve an enterprise Unauthorized Change Detection program. The role will consolidate detection signals from ServiceNow, Tripwire, and mainframe sources into a single ServiceNow workflow, automate reconciliation to approved changes, and drive investigation and remediation. The position will partner across Change Enablement, Security, Infrastructure, Applications, and Mainframe teams, align with ITIL 4 practices and financial-sector expectations, and prepare evidence for audit and regulatory exams. The ideal candidate blends product ownership, process design, and hands-on ServiceNow and detection-tool experience., * Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.

 * Consolidate detection sources into a unified ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
 * Design and maintain automated reconciliation that matches detected events to approved changes and drive remediation for unmatched items.
 * Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
 * Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
 * Ensure alignment with ITIL 4 best practices and OCC/FFIEC expectations.
 * Prepare evidence for internal audit and regulatory exams and maintain clear documentation and control design.
 * Lead a small cross-functional team and influence key stakeholders.


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