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# Information Technology Engineer - Knoxville, TN

- **Company:** Arctiq, Inc.
- **Location:** Knoxville, TN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, System Configuration, Data Centers, Cloud Services, Wireless Networks, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1503932ff0b9c3da

## About the Role

* Ability to communicate technical concepts effectively to non-technical users.
 * Strong customer service skills with the ability to handle challenging situations professionally and calmly.
 * Ability to work collaboratively in a team-oriented environment.
 * Excellent attention to detail and strong written and verbal communication skills.
 * Strong listening skills with a commitment to delivering exceptional customer service.
 * Experience administering and troubleshooting Active Directory.
 * Experience administering and providing basic support for Microsoft 365 environments.
 * Working knowledge of networking concepts and troubleshooting.
 * Basic understanding of cybersecurity principles and best practices.
 * Experience supporting Windows and macOS operating systems.

## Description

The Information Technology Engineer (ITE) serves as the first point of contact for customers seeking technical assistance. This role provides both remote and onsite support, troubleshooting, and resolution across a broad range of technologies, including networking, cloud services, Active Directory, Microsoft 365, email, wireless networking, and end-user devices. The ideal candidate is customer-focused, technically proficient, and committed to delivering high-quality IT support., * Analyze, troubleshoot, evaluate, and resolve a wide range of technical issues.

 * Resolve and/or escalate incidents and service requests in a timely manner, determining the most effective solution based on customer needs and available resources.
 * Manage customer expectations while building and maintaining strong client relationships.
 * Monitor and respond to system alerts, identify root causes, and recommend improvements.
 * Identify opportunities to improve procedures, processes, and customer environments.
 * Maintain accurate documentation of client IT infrastructure and configurations.
 * Follow established IT service delivery processes, standards, and best practices.
 * Provide follow-up support to ensure customer satisfaction and complete issue resolution.
 * Document all work performed, including support tickets, customer communications, and resolutions.
 * Educate customers on technology solutions and best practices.
 * Travel to customer sites as needed to troubleshoot, diagnose, and resolve issues that cannot be addressed remotely.
 * Perform PC deployments, imaging, and hardware setup.
 * Conduct data center walkthroughs and equipment inspections.
 * Participate in an on-call support rotation.
 * Perform other duties as assigned.


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