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# Cloud Support Engineer

- **Company:** AgreeYa Solutions, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $178,880.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Cloud Engineering, Python (Programming Language), Cyberark, Hashicorp, Terraform, Oracle Cloud Infrastructure
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ca5c516213166a99

## About the Role

* AWS experience, OCI experience a plus
 * Automation focused - python, Terraform, etc.
 * Bonus points if HashiCorp / CyberArk development experience

## Description

* Maintain multiple customer environments.
 * Update and Manage case backlog based on internal policies.
 * Crisis Management - Identify any high priority issues and resolve them.
 * Provide a Customer-First experience while utilizing phones and email to manage cases.
 * Work cohesively with team as well as all divisions of company. Customer-first approach.
 * Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
 * Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
 * Be able to listen to, accept, and follow direction from more senior engineers.
 * Flexibility to be customer facing and travel to customer sites.
 * Act as technical escalation for NOC, Level I & II Engineers.
 * Contribute to technical knowledge base.
 * Coach / Mentor NOC, Level I & II Engineers.
 * Deliver trainings to NOC, Level I & Level II Engineers.
 * Perform Escalation Manager duties.
 * Review cases, identify trends, and drive problem resolutions.
 * Perform technical review of environments transitioning from implementation team to support team.
 * Deep dive technical problems and create full resolutions to issues.
 * Understand how technologies work together to see bigger picture of issues.
 * Review and manage top tier customer environments to prevent major issues.
 * Act as final escalation point for support team.
 * Be available for on-call & weekend shifts.
 * Perform Customer Onboarding & Critical Account roles and responsibilities.
 * Target years of experience: 4-6


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