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# Technical Support Engineer (Hybrid)

- **Company:** Stryker Corporation
- **Location:** Fort Wayne, IN, United States
- **Experience:** Experienced
- **Salary:** $64,400.0 - $94,400.0
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1X, Authentication Protocols, Command-Line Interface, Relational Databases, Linux, Hyper-V, Hypervisor, Lightweight Directory Access Protocols (LDAP), Log Analysis, Public Key Infrastructure, Windows PowerShell, Red Hat Enterprise Linux, SQL Databases, Virtualization Technology, Software Troubleshooting, Information Technology, Performance Monitor, Vmware
- **Published:** July 16, 2026
- **Apply:** https://dejobs.org/x/x/047FDAEC12484B0E90103CAEB94D8C07/job/

## About the Role

* BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
 * Ability to travel (10%) and be available for late shift or on-call as needed.

Preferred:

 * Minimum 2 years experience in customer technical support role working in a hosted application preferred
 * Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
 * Familiarity with Linux service and performance troubleshooting is a plus
 * Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
 * Familiarity with log analysis, correlating multiple log types for deep dive analysis
 * Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
 * Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
 * Basic understanding of authentication protocols such as LDAP and 802.1x
 * Understanding of relational database systems and SQL scripting

## Description

As a Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm EST. Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne, Indiana a minimum of three days a week: Tuesday, Wednesday and Thursday, * You will document and manage customer issues, delivering excellent customer service and managing customer expectations

 * Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
 * You will collaborate within the company, escalating issues and engaging others to solve hard problems
 * You will report product defects and enhancement requests
 * Identify and advocate product supportability requirements


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