> Markdown version of [/jobs/ext/1798831-cleveland-help-desk-specialist-part-time-information-technology-it](https://www.wearedevelopers.com/jobs/ext/1798831-cleveland-help-desk-specialist-part-time-information-technology-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# CLEVELAND Help Desk Specialist (Part-Time) - Information Technology (IT)

- **Company:** Jones Day
- **Location:** Cleveland, OH, United States
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Data Logging, Information Technology
- **Published:** July 3, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-A4D831458DCCC39007/

## About the Role

* Bachelor's degree with a major in computer technologies preferred.
 * Previous experience as help desk specialist or in an IT related support role preferred.
 * Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.
 * Proficient with MS Office, Outlook, and Windows 7/10 preferred.
 * Strong leadership, organizational, and excellent written and verbal communication skills are essential.
 * Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood.
 * Aptitude for learning new software products and applying troubleshooting skills to assist callers.
 * Able to work with minimal supervision as well as work in a team environment.

## Description

The Help Desk Specialist provides timely, responsive, and accurate support and problem resolution to the Firm's lawyers and staff. Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing proper escalation and follow-up on all issues. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications. Training will be provided.

Work hours are 9:00 AM - 2:00 PM, Monday - Friday.


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