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# Unified Engineer

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Joplin, MO, United States
- **Contract:** Permanent contract
- **Skills:** VoIP, Trunking, Firmware, H.323 Protocol, Session Initiation Protocols, Log Analysis, Media Gateway Control Protocol (MGCP), Routing, Packet Analyzer, Public Switched Telephone Networks, Scaled Agile Framework, Signalling Connection Control Part (SCCP), Cisco
- **Published:** July 8, 2026
- **Apply:** https://www.kansasworks.com/jobs/13608301

## About the Role

Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures

 - Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip

 - Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues

 - Good understanding on MS Licensing

 - Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.

 - Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting

 - Ability to troubleshoot and fix various technical problems

 - Troubleshooting endpoints/gateways/gatekeeper registration

 - Knowledge about Emergency Location and Assignment

 - Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers

 - Ability to read and analyse log files and network traces

 - Day to day report fetching and analyzing CDR for proactive incident management

 - Strong experience on log analysis, packet capture and ability to interpret

 - Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

 - Strong knowledge in H323, SCCP, and MGCP, SIP

 - Design, Deploy and Troubleshoot phone profiles into portals

 - Good understanding about voice dial plan , voice policies

 - Identify, design and support soluti



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