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# Technical Program Manager

- **Company:** Dell Technologies Inc.
- **Location:** Hopkinton, MA, United States
- **Experience:** Expert
- **Salary:** $181,900.0 - $235,400.0
- **Contract:** Internship / Graduate position
- **Skills:** Automation of Marketing, Scrum Methodology, Queueing Systems, Event Driven Architecture, Performance Monitor
- **Published:** July 10, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27839465/Technical-Program-Manager-Massachusetts-Hopkinton-1312

## About the Role

* 10+ years of experience in Development/ Program management, Campaign operations, or CRM delivery within a technology or enterprise environment
 * Hands-on experience with enterprise marketing automation and CRM platforms - including campaign execution, customer journey management, audience segmentation, and performance reporting
 * Demonstrated ability to develop and own program or technology roadmaps - translating business strategy into prioritized delivery plans with quantifiable outcomes
 * Experience building business cases and presenting investment recommendations to senior leadership - with supporting financial analysis and ROI modelling
 * Proven experience managing vendor-based development teams - directing technical delivery, owning end-to-end development output, and holding external teams accountable for program quality and schedule

Desirable Requirements

 * Experience with automated transactional messaging pipelines - event-driven architecture, message queuing, or workflow orchestration
 * Familiarity with AI and machine learning applications in Campaign operations - content generation, personalization, or campaign optimization

## Description

* Plan and manage the end-to-end delivery of customer communication programs across email, SMS, and other digital channels - from brief through to deployment and performance reporting
 * Oversee a portfolio of bulk campaign programs running concurrently, maintaining schedule, quality, and delivery standards across all workstreams
 * Lead platform migration and modernization initiatives - managing scope, phasing, stakeholder alignment, and transition planning
 * Manage sprint planning and capacity allocation across delivery teams, maintaining utilization and predictability at scale
 * Own and direct all development efforts executed by the vendor-based team - providing technical direction, setting sprint priorities, and ensuring delivery aligns with business requirements and quality standard


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