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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Hardware/Software Technician - **Company:** Chenega MIOS - **Location:** Washington, DC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Virtual Private Networks (VPN), Microsoft Office, Software Engineering, SC Clearance, Information Technology - **Published:** July 16, 2026 - **Apply:** https://www.adzuna.com/details/5807127538 ## About the Role Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) * Associate degree or bachelor's degree (preferred) from an accredited institution. * High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree. * 5+ years of IT systems support experience. * IT certifications: CompTIA Certification A+, Network+ or Security+. * Secret clearance required. Knowledge, Skills, and Abilities: * Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure. ## Description Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Senior Hardware/Software Technician supports monitors, tests, and troubleshoots hardware and software problems with the SSP network. Duties and Responsibilities: * Recommend and schedule repairs. * Provide end-user support for all SSP network-based applications. * Install and configure workstations, laptops, and iPhones. * Troubleshoot VPN issues with SSP-furnished equipment. * Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment. * Research and troubleshoot issues with Microsoft Office 2010/2013/2016. * Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software. * Collaborate with other onsite contractors to manage and contain network spillages. * Work with the SPCIO office to prepare for IT Accreditation and cyber security inspections. * Provide guidance and mentorship to junior technicians or IT staff. * Independently diagnose and resolve complex hardware and software issues. * Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions. * Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion. * Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes. * Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints. * Other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)