> Markdown version of [/jobs/ext/1799313-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1799313-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative

- **Company:** Toptec Software, LLC
- **Location:** Kennewick, WA, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Medical Software, Usage Tracking
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a53953cda2d359a8

## About the Role

We are seeking detail oriented Technical Support Representatives/Call Center Agents to join our team. The position is Mon-Fri day shift and located in our Tricities, WA office (remote is not an option). Position is immediate hire - please state your availability when applying. We offer a friendly work environment, great benefits and advancement opportunities.

The ideal candidate will be good with technology and patient/able to help others with technology. The position requires learning our software and then helping customers with onboarding, setting up accounts, answering questions on general software usage, troubleshooting problems on both our web and mobile healthcare software platforms., * Must have experience in Technical Support, Helpdesk, Call Center or similar

 * Extremely detail oriented and able to multi-task
 * Strong English written and oral communication
 * Must be able to help end users at all levels of computer skills and provide excellent customer service
 * Strong documentation skills
 * Healthcare experience is a plus, * Technical Support/Helpdesk: 1 year (Preferred)



## Related Videos

- [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams)
- [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance)
- [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability)
- [How to ignore bugs (safely)](https://www.wearedevelopers.com/videos/711-how-to-ignore-bugs-safely)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)