> Markdown version of [/jobs/ext/1799317-60942-admin-it-helpdesk-support](https://www.wearedevelopers.com/jobs/ext/1799317-60942-admin-it-helpdesk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 60942 Admin- IT- Helpdesk Support - **Company:** The Child Center Of NY, Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $62,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Computer Networks, Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, Networking Basics, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Microsoft InTune, Information Technology, User Administration - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4c630ffb317b81a5 ## About the Role * Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 4+ years of progressive experience in technical support, IT support, or help desk operations in a Microsoft Windows environment. * Demonstrated experience with help desk or ticket management systems. * Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting. * Experience supporting Microsoft 365, including Exchange Online, Teams, and SharePoint. * Working knowledge of Microsoft Entra (Azure AD) for identity and access management. * Excellent communication skills, both written and verbal. * Strong interpersonal skills to build relationships and foster a positive work environment. * Living in New York state is a prerequisite for this position. * CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals certification preferred. * Experience with Microsoft Entra ID (Azure AD) conditional access policies and hybrid identity environments preferred. * Previous experience in a similar role in a nonprofit environment preferred. * Familiarity with endpoint management tools such as Microsoft Intune or SCCM preferred. ## Description We are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology team. In this role, the selected candidate will provide high-quality end-user support across multiple office locations, ensuring the effective resolution of hardware, software, connectivity, and account-related issues in a Microsoft-based environment. This position will also support operational stability through strong documentation, asset oversight, cloud-based user administration via Microsoft Entra, and close coordination with senior technology staff to improve efficiency, reliability, and user experience., * Respond to help desk tickets, phone calls, and walk-up support requests * Troubleshoot hardware, software, peripheral, and connectivity issues * Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding technology tasks * Maintain accurate IT asset inventory records * Administer cloud-based identity and access management using Microsoft Entra * Support Microsoft 365 administration * Perform basic network troubleshooting for LAN, Wi-Fi, and VPN * Develop and maintain internal knowledge base articles and SOPs * Identify recurring technical issues and recommend improvements * Coordinate with third-party vendors and service providers * Monitor system alerts and respond to infrastructure notifications * Participate in IT projects, system rollouts, and technology upgrades ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)