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# IT Helpdesk Tech Support

- **Company:** TQI Solutions
- **Location:** Honolulu, HI, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Augmented Reality, CompTIA Security+, Information Systems, Computer Programming, Information Technology Consulting, Network Administration, Radio-Frequency Identification, Lidar
- **Published:** July 28, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9061024/it-helpdesk-tech-support

## About the Role

* Broad understanding of technology paired with strong business awareness and effective communication skills
 * Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
 * Minimum of 2 years of IT project management or related IT experience
 * CompTIA Security+ certification required, must be obtained prior to start date
 * Active U.S. government security clearance required
 * Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable

This position requires the ability to maintain the required U.S. government security clearance throughout employment.

## Description

* Position may require supporting surge operations consisting of 24/7 shift support, * Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
 * Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
 * Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
 * Perform administrative and technical procedures on information systems and maintain clear and complete documentation
 * Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting


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