> Markdown version of [/jobs/ext/1799444-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/1799444-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Support Technician

- **Company:** MSA Professional Services
- **Location:** Baraboo, WI, United States (Remote available)
- **Salary:** $43,680.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Information Sciences, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Desktop, Network Routers, Tablet Computers, Firewalls (Computer Science), Build Management
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2ad4aa0aef9bc796

## About the Role

+ High School Diploma or GED required.
 + Pursuing a degree in Computer/Information Science preferred.
Experience:

 + No prior experience required - we'll provide training!
Skills & Knowledge:

 + Strong understanding of operating systems, networks, and troubleshooting.
 + Familiarity with Windows and Microsoft Office/365.
 + Knowledge of firewalls, routers, and system builds (SCCM experience a plus).
 + Excellent communication and active listening skills.
 + Patience, empathy, and professionalism in handling support requests.
 + Detail-oriented and organized, with strong problem-solving abilities.
 + Ability to lift up to 25 pounds occasionally.
 * The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

## Description

What you will do:

 * Provide first-line technical support to employees across the company.
 * Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day).
 * Troubleshoot and resolve hardware, software, and network issues.
 * Build, configure, and deploy PCs and tablets.
 * Maintain and update the IT Asset Inventory system, including annual check-ins with staff.
 * Verify software requests for licensing and compliance.
 * Research, test, and evaluate technology requests and new solutions.
 * Collaborate with vendors and escalate issues when necessary.
 * Document issues, solutions, and patterns to improve IT processes.
 * Provide occasional on-site support at other company offices.


## Related Videos

- [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications)
- [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)