> Markdown version of [/jobs/ext/1799744-production-support-technical-lead](https://www.wearedevelopers.com/jobs/ext/1799744-production-support-technical-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support Technical Lead

- **Company:** Empower Professionals
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, JIRA, Microsoft Azure, Databases, Release Management, Shell Script, SQL Databases, Data Logging, Google Cloud, Enterprise Software Applications, System Availability, Grafana, Splunk, Appdynamics, Dynatrace, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.dice.com/job-detail/3809320e-8946-42e7-b727-c0b0ecdea517

## About the Role

* Mentor support engineers and drive continuous process improvements and automation initiatives. Required Skills Strong experience in Application Production Support and Incident Management. Hands-on experience with SQL queries, database troubleshooting, and performance analysis. Experience in Unix/Linux environments and shell scripting. Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, ELK, Grafana, or similar. Experience with ticketing tools such as ServiceNow, Jira, or Remedy. Strong understanding of ITIL processes, SLA management, and change management. Excellent troubleshooting, problem-solving, and stakeholder management skills., * Experience in Healthcare domain applications.
 * Exposure to cloud platforms (Azure, AWS, or Google Cloud Platform).
 * ITIL Foundation Certification or equivalent. Experience in automation and scripting for operational efficiency.
 * Key Competencies Technical Leadership Production Incident Management Root Cause Analysis (RCA) Stakeholder Management Service Delivery Excellence Team Mentoring and Coaching Problem Solving and Decision Making.

## Description

* 8+ Years Domain: Healthcare (Preferred)
 * We are seeking an experienced Production Support Technical Lead to lead application support operations, manage critical incidents, ensure system stability, and drive continuous service improvements.
 * The ideal candidate should possess strong technical expertise, leadership capabilities, and experience supporting enterprise applications in a fast-paced production environment. Key Responsibilities Lead the production support team and serve as the primary point of contact for critical production issues.
 * Monitor application health, troubleshoot incidents, and ensure timely resolution within SLA commitments. Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues. Coordinate with development, infrastructure, database, and business teams for incident resolution and change management.
 * Manage incident, problem, and release management processes following ITIL best practices.
 * Review logs, system alerts, and performance metrics to proactively identify and address potential issues.
 * Support application deployments, patches, and production releases. Ensure high availability, reliability, and performance of business-critical applications.
 * Prepare operational reports, dashboards, and leadership updates on incident trends and system performance.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)