> Markdown version of [/jobs/ext/1800408-field-specialist-i-advanced-product-technical-support](https://www.wearedevelopers.com/jobs/ext/1800408-field-specialist-i-advanced-product-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Specialist I, Advanced Product Technical Support - **Company:** CareerCircle - **Location:** Alpharetta, GA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Data Analysis, Systems Engineering, Microsoft Azure, Cloud Computing, CompTIA Network+, Databases, Data Centers, Software Debugging, Linux, Monitoring of Systems, Python (Programming Language), Microsoft Office, Nagios, Network Monitoring, Office Automation, System Testing, Diagnostic Tools, Computer Network Operations, Information Technology, Network Support, Performance Monitor, Servicenow - **Published:** July 8, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/alpharetta/6f29cf14-20d7-4741-98d7-084e2eb896cb ## About the Role Nagios On Prem Operations Automation ServiceNow Reliability Proactivity Punctuality Coordinating Communication Collaboration Accountability Microsoft Azure Network Support Customer Service Computer Science Event Management Higher Education Business Valuation Service Management Network Monitoring Process Improvement Full Stack Development Operational Excellence Operational Efficiency Incident Communication Continuous Development Artificial Intelligence Business Transformation Continuous Improvement Process Troubleshooting (Problem Solving), service now, incident monitoring, Network monitoring, Service management, azure, monitoring tools, Network operations center, Noc, Infrastructure, Cloud Top Skills Details service now,incident monitoring,Network monitoring,Service management,azure,monitoring tools,Network operations center Additional Skills & Qualifications Nice To Have -Higher Education: Associates or Bachelors in Computer Science or IT related degrees -Certifications: Service Now Cert Admin, Network Support Specialist Cert Software/Systems Experience/Tools Used: -Linux -Windows -Monitoring Tools: Azure, Nagios, Cloud Flare, Uptrends - do not need to be experts in this, but some exposure would be great, they receive email incident tickets from these systems to then cascade out to the necessary parties Core Expectations (Behavioral Competencies) * Proactive Ownership: Takes initiative to identify and resolve issues without waiting for direction * Continuous Learning: Actively develops knowledge through documentation, questions, and hands-on experience * Dependability: Demonstrates punctuality, reliability, and accountability in a 24/7 environment * Client Focus: Prioritizes service impact and customer experience in all actions * Operational Excellence: Maintains discipline in following processes while improving them, Customer Service Sales Management Health Economics Telephone Skills Business Planning Product Knowledge Sales Forecasting Growth Mindedness Account Management Advanced Analytics Contingent Workforce Packaging And Labeling Valid Driver's License Relationship Management Client Needs Assessment Sales Pipeline Management Integrated Delivery Systems Ethical Standards And Conduct Customer Relationship Management, Typing Wrenches Debugging Voicemail CompTIA A+ Hand Tools Shift Work Electronics Screwdrivers Communication Self-Motivation Professionalism Change Requests Product Support Customer Service CompTIA Network+ Diagnostic Tools Electromechanics Technical Support Fine Motor Skills Database Software Office Automation Peripheral Devices Technical Services Electrical Diagrams Laboratory Equipment Escalation Procedures Preventive Maintenance Call Center Experience Technical Documentation Administrative Functions Microsoft Certified Professional Troubleshooting (Problem Solving) Certified Nursing Assistant (CNA) Microsoft Certified Systems Engineer HDI Customer Service Representative (HDI-CSR) Occupational Safety and Health Administration (OSHA) CompTIA Certified Document Imaging Architect (CDIA+) +0 ## Description This role is responsible for ensuring the stability, reliability, and performance of production systems through effective incident and event management. The position serves as a central coordination point during outages, managing incidents end-to-end, driving timely communication, and ensuring accurate documentation within ServiceNow. The role includes proactive monitoring of systems and infrastructure, troubleshooting issues across hybrid environments, and coordinating with cross-functional teams and external partners to resolve incidents efficiently. Responsibilities also include supporting production operations, maintenance activities, and change/release processes with minimal disruption. A strong focus is placed on operational excellence, continuous improvement, and automation to reduce manual effort and enhance efficiency. Success in this role requires clear communication, proactive ownership, sound judgment in escalation, and the ability to collaborate effectively across shifts in a 24/7 environment. Incident & Event Management * Monitor alerts and respond within defined SLAs (e.g., 5-minute response target) * Assign initial priority, initiate bridge calls, and issue timely incident communications * Act as the primary point of coordination during production incidents and outages * Manage incidents and service requests through ServiceNow * Ensure proper documentation, updates, and resolution of incidents and changes Monitoring & Operational Support * Monitor health and performance of systems, applications, and networks * Identify, troubleshoot, and escalate issues across multiple environments * Perform active operational checks including data center walkthroughs and system validation * Provide support for scheduled production activities Escalation & Cross-Team Coordination * Engage and coordinate with internal engineering teams, cloud vendors, and internal/external partners * Escalate issues appropriately using sound judgment and defined procedures * Coordinate weekend maintenance activities and communicate impacts effectively Environment & Infrastructure Support * Support physical infrastructure in data center environment * Assist in maintaining production stability across hybrid (on-prem and cloud) platforms * Participate in change and release activities, ensuring minimal disruption Continuous Improvement & Automation * Identify opportunities to reduce manual effort (toil) through process improvement and automation * Contribute to operational efficiency initiatives * Leverage internal knowledge bases and documentation to enhance team capability Team Collaboration & Communication * Provide clear, timely communication during incidents and operational events * Collaborate across shifts to ensure seamless handoffs and issue continuity * Maintain accurate documentation and knowledge sharing, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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