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# Tier 1 Service Desk

- **Company:** Kforce Inc.
- **Location:** Alpharetta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Issue Tracking Systems, Operational Data Store, Remote Service Software, Retail Software, ServiceNow IT Service Management, Backend
- **Published:** July 31, 2026
- **Apply:** https://www.dice.com/job-detail/7c8af18c-0343-4851-98b5-f435b564ce9d

## About the Role

* Previous experience in a Service Desk, Help Desk, Technical Support, or IT Support role
 * Strong troubleshooting and problem-solving skills
 * Basic understanding of networking concepts, operating systems, and hardware support
 * Excellent verbal and written communication skills
 * Strong customer service mindset with the ability to support non-technical users
 * Ability to multitask and prioritize issues in a fast-paced environment
 * Positive attitude, adaptability, and willingness to learn

Preferred Qualifications:

 * Experience supporting Point-of-Sale (POS) systems
 * Retail, restaurant, hospitality, or multi-site technology support experience
 * Experience working with remote troubleshooting tools
 * Familiarity with monitoring dashboards and alerting systems
 * Exposure to IT ticketing systems and service management processes

## Description

Kforce has a client that is seeking a Tier 1 Service Desk in Alpharetta, GA., We are seeking a customer-focused Service Desk Analyst to join our Technology Support team. This individual will serve as the first point of contact for retail store employees, providing Tier 1 technical support across hardware, software, point-of-sale (POS), and basic network environments. The ideal candidate is a strong troubleshooter who enjoys helping users, thrives in a fast-paced environment, and is eager to learn new technologies and business processes.

This role offers the opportunity to support a nationally recognized brand while gaining exposure to a rapidly evolving technology environment undergoing significant modernization initiatives.

Responsibilities:

 * Provide Tier 1 Service Desk support for retail store locations nationwide
 * Troubleshoot and resolve hardware, software, POS, and basic network-related issues
 * Support store employees via phone, ticketing systems, and remote support tools
 * Monitor operational dashboards and respond to system alerts
 * Perform system power cycles and assist in outage resolution efforts
 * Execute established troubleshooting procedures and support scripts
 * Escalate complex issues to appropriate support teams when necessary
 * Learn and support proprietary applications, POS systems, and internal business processes
 * Document incidents, resolutions, and support activities accurately
 * Deliver exceptional customer service while working in a high-volume support environment, This team supports a complex retail technology ecosystem that includes:
 * Proprietary (homegrown) POS platforms
 * Web ordering systems
 * SIP and telecommunications integrations
 * Backend operational data systems
 * Monitoring dashboards and alerting platforms
 * Ongoing technology modernization initiatives


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