> Markdown version of [/jobs/ext/1800925-help-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/1800925-help-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** SkyGen LLC - **Location:** Menomonee Falls, WI, United States (Remote available) - **Experience:** Starter - **Salary:** $40,789.0 - $61,173.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Domain Controllers, Software Applications, VoIP, Microsoft Desktop Optimization Pack, File System Permissions, Issue Tracking Systems, Network Security, Microsoft Office, Microsoft Servers, Network Planning and Design, Smart Devices, Software Troubleshooting, Computer Equipment, Information Technology, Wireless Technologies, Vmware - **Published:** July 1, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87604325/1 ## About the Role What are important things that YOU need to know about this role? * Experience: A minimum of one year of help desk experience is required for consideration. * Work Location: This position is based in Menomonee Falls Wisconsin and offers a hybrid working environment so you can work from home one day a week!, * Required Level of Education, Licenses, and/or Certificates + Currently pursuing an Associate or Bachelor's Degree or a 2 year degree or Certification in A+ and Network +. * Required Level of Experience + 0 - 6 months of experience in a Helpdesk role using a helpdesk ticketing system. * Required Knowledge, Skills, and Abilities + Ability to physically work in the Menomonee Falls office 2 to 3 days per week + Knowledge of Microsoft Windows 10. + Knowledge of Microsoft 2016 or higher. + Ability to support end user systems throughout the operating life cycle (deployment, upgrades, ongoing support, removal from service and disposal). + Knowledge of Active Directory, Exchange, and VMware environments. + Knowledge of PC Hardware Systems, general interface and mobile/smart devices., * Preferred Level of Education, License, and/or Certificates + Associate or Bachelor's Degree in Information Technology and in related area with 1-2 years of experience in the field. + Certification in Microsoft Desktop Operating System and/or Microsoft Office (2016 to current). * Preferred Level of Experience + 1 - 2 years of experience in a Helpdesk or Support role. + Knowledge and ability to use ticketing systems. * Preferred Knowledge, Skills, and Abilities + Knowledge of a network design and equipment, Active Directory functionality and utilization, and package deployments in a Microsoft environment. + Experience in an environments that utilizes a VoIP phone system and VMware. + Knowledge and familiarity with support process standards (i.e. ITIL) as pertains to role. + Knowledge of basic system administration (file permissions, access levels, and why machines talk to the domain controllers). ## Description What will YOU be doing for us? Responsible for successfully supporting internal end users and external consultants with issues of varying complexity related to software, hardware, telecommunications, printing, faxing and wireless technologies. Troubleshoot and resolve issues in a positive and professional manner. Utilize internal systems to process requests and document resolutions. What will YOU be working on every day? * Provide initial support to both remote and onsite end users on all internally used software applications, hardware, mobile and telecommunication devices, wireless and peripheral equipment (printers, fax solutions, AP's, etc.). * Ensure new hires are correctly set up by creating user network accounts, email mailboxes, assigning to network security groups, setting standard and Customer Care agent phone access, etc. * Procure necessary equipment from onsite ITAM team and then configure and install hardware for all telecommuting employees. Work in conjunction with Shipping and Receiving Associate to ship out all necessary equipment to new telecommuting employees. * Coordinate and implement various solutions to improve end user experiences such as new system builds, updates to systems, software, moving a user's equipment to a new onsite location or rearranging the equipment at the user's desk. * Demonstrate strong troubleshooting and analytical skills, including leveraging available reference and resolution resources to assist with issue resolution as appropriate. Contribute to resolution documentation (knowledge base) available to the team and maintain or update existing resolution documentation as appropriate. * Utilize internal customer help desk ticketing system by monitoring and taking ownership of incoming requests, and management of end-user resolutions in a timely manner or escalating for assistance from other areas for resolution, thereby maintaining detailed and accurate notes in ticketing system regarding resolution. * Communicate purchasing needs to appropriate internal team members to ensure hardware levels are maintained and are available for new and current employees. * Acquire new technical skills by leveraging available resources including training materials and taking ownership of projects that require developing new technical skills. * Communicate and coordinate with second and third level team members and management to ensure strategic decisions complement future network and server implementation strategies, while meeting current and future business requirements. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [WeAreDevelopers LIVE – AI vs the Web & AI in Browsers](https://www.wearedevelopers.com/videos/1743-wearedevelopers-live-ai-vs-the-web-ai-in-browsers) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)