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# IT Support Specialist

- **Company:** SMB Team
- **Location:** Philadelphia, PA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Asana, User Provisioning Software, Gsuite, Hubspot
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=24177ffb0da10672

## About the Role

+ Technical degree or certifications required
 + 0-2 years job experience in a technical role
 + Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
 + Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently
 + Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency
 + Experience with our tech stack strongly preferred
+
o
# Lastpass
# Hubspot
# Asana
# PandaDoc
# Zoom
# Slack
# Toggl
# Ninety
# Google Workspace

 + Experience prospecting new software

## Description

*

 + 1. Internal Team Technical Support
+
o Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
o Troubleshoot and resolve routine issues independently & escalate complex issues where needed
o Maintain a running internal knowledge base of common issues and fixes
o 2. Device Lifecycle & New-Hire Onboarding
o
# Order and track company devices and maintain an inventory log
# Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
# Install and administer remote monitoring/support software on all company devices.
*
+
o 3. Provisioning & Deprovisioning
o
# Provision new employees according to their specific role
# Fully and promptly deprovision departing employees' accounts, licenses, and device access
*
+
o 4. Software & License Cost Optimization
o
# Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
# Recommend consolidations and cost savings
*
+
o 5. Technical Project & Admin Support
o
# Assist the technology team with system upgrades, rollouts, and projects as needed
# Maintain technology documentation and internal support resources
# Research and suggest solutions for organizational technology needs


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