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# Support Engineer , Amazon Robotics Technical Support

- **Company:** Amazon.com, Inc.
- **Location:** North Reading, MA, United States
- **Experience:** Experienced
- **Salary:** $90,400.0 - $158,200.0
- **Contract:** Temporary contract
- **Skills:** C (Programming Language), Java (Programming Language), Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Bash Shell, C++ (Programming Language), Computer Programming, Databases, Perl (Programming Language), Python (Programming Language), Ruby, Scripting, Mobile Robots, Amazon Virtual Private Cloud (VPC), Cloudformation, Information Technology, Functional Programming, Amazon Simple Queue Service (SQS)
- **Published:** July 11, 2026
- **Apply:** https://dejobs.org/x/x/66B85838DE1749C980C0A70F03F776D4/job/

## About the Role

* Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent
 * Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
 * Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
 * Experience with Linux/Unix operating systems
 * Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda
 * Experience working with databases and SQL
 * Experience in automation or monitoring frameworks, deployment or development
 * Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
 * 4+ years of experience in a technical role, preferably in support engineering or system administration.

Preferred Qualifications

 * Knowledge of UNIX/Linux operating system

## Description

* Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
 * Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
 * Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
 * Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.


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