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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Associate I - **Company:** Expeditors, Inc. - **Location:** Grapevine, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Linux, IBM Hardware Management Console, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Microsoft Software, Windows PowerShell, Microsoft SharePoint, Software Systems, TCP/IP, Data Logging, Enterprise Software Applications, Software Troubleshooting, Cisco, Vmware - **Published:** July 2, 2026 - **Apply:** https://dejobs.org/x/x/11D16EF2301A4FD0AEEE390F3722F6F6/job/ ## About the Role * Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's * Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling * Software - Office, Exchange, SharePoint * Effective problem solving skills * Ability to handle multiple tasks/projects * Demonstrated customer service skills and proven interpersonal skills * Good communication skills * Inquisitive and exploratory mind-set * IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux ## Description Early-career technician delivering first-level support; follows procedures, documents solutions, escalates appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance. SKILLS | Expectations & Responsbilities Technical Expertise - Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution. Assist in system updates, patching, and basic configuration under supervision. Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices. Document technical solutions and contribute to the knowledge base for recurring issues. Communication & Leadership - Communicate technical information clearly and effectively to non-technical users. Escalate complex issues promptly to senior technicians or relevant teams with detailed context Customer Service Mindset - Escalate complex issues promptly to senior technicians or relevant teams with detailed context. Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to service requests promptly and keep users informed about resolution timeline Critical Thinking - Analyze problems systematically to identify root causes and prevent recurrence. Apply logical reasoning to prioritize tasks based on urgency and impact. Governance & Standards - Audit - Follow established IT policies, security protocols, and compliance requirements. Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes. Assist in periodic audits by providing required documentation and system checks. Vendor and Financial Acumen - Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff * Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware. * Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance. * Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)