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# Technical Support Engineer, Commercial Charging

- **Company:** Tesla Motors
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Bug Tracking Systems, Desktop Computing, Linux, Issue Tracking Systems, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17588363?backUrl=%2Fcareer%2F17588363%2FTechnical-Support-Engineer-Commercial-Charging-Texas-Austin

## About the Role

* Bachelor's Degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or equivalent experience
 * Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
 * Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
 * Flexible availability to work any shift (Day, Weekends, Holidays, etc.)
 * Proven track record of adapting in a fast-paced, detail-oriented environment
 * Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
 * Ability to prioritize workflows effectively according to multiple criteria

## Description

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: San Jose or Fremont, CA, Austin, TX, Buffalo, NY, and Henderson, NV.
What You'll Do

 * Retrieve and review remote system logs with proprietary tools to remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more

 * Provide technical expertise and guidance to our commercial Field Service Technicians

 * Respond to alerts in a highly time sensitive manner to maximize customer experience

 * Manage group and personal queues of service tickets pending action

 * Collaborate with global technical teams to find solutions for inquiries and to ensure proper handoff

 * Utilize Linux to establish SSH connections with proprietary systems around the world

 * Contribute feedback for improvements in Tesla's service and monitoring platforms


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