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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager of Product Support - **Company:** Nextep, Inc. - **Location:** Norman, OK, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computing Platforms, Business Process Modeling, Salesforce.Com, Software Systems, Systems Integration, Time Tracking Software, Workflow Management Systems - **Published:** July 16, 2026 - **Apply:** https://www.careerjet.com/jobad/us4abedeeb1d00a726ec0c37bb95765728 ## About the Role What You Bring (Requirements) * Industry Experience: 5+ years of proven experience working within the PEO industry. * Platform Expertise: Deep, hands-on experience leveraging, configuring, and supporting the PrismHR platform is strictly required. * Salesforce Skills: Experience managing, supporting, or administering Salesforce to drive business operations and support cross-functional teams. * Leadership Skills: Demonstrated experience managing and developing a team of technical support professionals or software specialists. * Technical Acumen: Strong background in supporting General Ledger implementations and complex system integrations. * Time & Attendance Experience: Background in Time and Attendance implementation and support. Experience with UKG Ready is highly preferred, though not required. * Problem-Solving: Excellent analytical skills with a proactive approach to troubleshooting and resolving complex system issues. * Communication: Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, actionable insights for both technical and non-technical stakeholders. ## Description We are looking for a highly skilled and motivated Sr. Manager of Product Support to join our team. In this critical leadership role, you will drive operational success for the Nextep PEO by directing a dedicated team of technical experts. Your mission is to ensure the seamless delivery, configuration, and support of our best-of-breed software solutions, including PrismHR, Salesforce, and our financial and time-tracking integrations. If you are a strategic thinker with deep roots in the PEO industry-specifically with the PrismHR platform-and have a passion for mentoring technical teams, managing CRM workflows, and optimizing enterprise systems, we want to hear from you. What You'll Do * Lead with Impact: Direct, mentor, and inspire a team of technical product support experts, fostering a high-performance culture focused on delivering exceptional solutions and customer service. * Drive Operational Success: Oversee the operational workflows of the product support team, ensuring that all software solutions are functioning optimally to support Nextep's internal teams and clients. * PrismHR Configuration & Support: Serve as the internal champion and primary escalation point for all PrismHR platform configuration, troubleshooting, and advanced support needs. * Salesforce Support & Optimization: Oversee the administrative support, optimization, and workflows of our Salesforce platform, ensuring seamless CRM performance and tight integration with other key tools. * General Ledger Implementation: Lead the implementation, mapping, and ongoing technical support for General Ledger integrations, ensuring accurate financial data flows for our clients. * Time & Attendance Systems: Oversee the deployment, configuration, and support of Time and Attendance systems to guarantee reliable tracking and payroll synchronization. * Cross-Functional Collaboration: Partner closely with Product, Engineering, and Client Success teams to identify areas for system improvement, streamline processes, and roll out new product features effectively. ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Would You Buy Your Own HR? 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