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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Infrastructure Operations - **Company:** Zelis Healthcare - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Confluence, JIRA, Software Documentation, Cyber Security, Data Centers, Data Mining, Disaster Recovery, Firmware, Information Technology Operations, Knowledge Management, Virtualization Technology, Software Vulnerability Management, Atlassian Tools, Vulnerability Analysis - **Published:** July 11, 2026 - **Apply:** https://zelis.wd1.myworkdayjobs.com/ZelisCareers/job/US-FL-Remote/Senior-Manager--Infrastructure-Operations_JR111427 ## About the Role * 8+ years in infrastructure/IT operations, including 3+ years leading teams. * Demonstrated ownership of on-premises data-center operations, server/storage lifecycle, and consolidation or exit programs. * Strong grounding in ITSM/ITIL, incident/problem management, DR, and infrastructure lifecycle/EOSL management. * Experience with monitoring/observability and SRE principles. * Proven ability to establish operational governance, documentation standards, and agile delivery cadence. * Excellent cross-functional stakeholder and vendor management skills., * Deep experience with data-center hardware, storage, and virtualization platforms. * Familiarity with the Atlassian suite (Jira, JPD, Confluence, JSM Assets) for portfolio and knowledge management. * Exposure to AIOps tooling and observability platforms. * Healthcare or regulated-industry (FedRAMP/HIPAA) infrastructure experience. ## Description The Senior Manager, Infrastructure Operations leads the Infrastructure Operations team responsible for the stability, resiliency, and lifecycle of the company's on-premises infrastructure. This leader owns the operational execution of data-center consolidation and exit programs, the infrastructure risk and end-of-service-life portfolio, disaster-recovery testing, vulnerability management, and the monitoring/observability (SRE) practice - while establishing the governance, documentation standards, and agile operating cadence the team runs on., Data Center Operations, Consolidation & Exits * Lead execution of data-center evacuation and consolidation programs across the on-premises footprint. * Own capacity planning and server/storage moves across the facility portfolio, coordinating discovery, dependency mapping, and cutover sequencing. * Coordinate the on-prem hand-off for workloads targeted for cloud migration, ensuring source-side readiness, decommissioning, and data extraction (migration execution is owned by the cloud/modernization team). * Direct certified asset disposition (ITAD) and decommissioning, including chain-of-custody and certificates of destruction. Infrastructure Lifecycle & Risk Management * Maintain the end-of-service-life (EOSL) hardware/storage remediation roadmap and formally track, mitigate, and report infrastructure risks. * Manage the "keep-the-lights-on" / continuous-improvement (KTLO/CI) backlog across PI cycles, balancing run vs. change. Resiliency & Disaster Recovery * Own enablement and execution of DR tests against defined RTO/RPO tiers; drive resiliency, backup, and BCP standards. Security & Vulnerability Management * Lead infrastructure vulnerability management - patching, firmware remediation, and hardening - in partnership with Information Security. Monitoring, Observability & SRE * Build and mature the SRE and observability practice for on-prem infrastructure: monitoring/alerting standards, tooling integrations, SRE metrics/reporting, and AIOps adoption. * Own the major-incident and escalation model and problem-management/RCA discipline. Governance, Documentation & Operating Model * Establish and enforce documentation governance, standards, policies, and controls; own the infrastructure knowledge base and its review cadences. * Define team structure and capability development via a skills matrix and maturity assessment. Team Leadership & Delivery Cadence * Lead, coach, and develop the Infrastructure Operations team; run agile ceremonies (standups, retrospectives) and PI planning. * Partner cross-functionally with PMO, Finance, Information Security, Architecture, the cloud/modernization team, and the business units, and manage vendor relationships. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)