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# Network Technician - Desktop Support Technician

- **Company:** Kforce Inc.
- **Location:** Tolleson, AZ, United States
- **Experience:** Expert
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Office365, User Accounts
- **Published:** July 18, 2026
- **Apply:** https://www.careerjet.com/job/us5187892bfcc8a479febaff1085b07afb/eaa

## About the Role

* 5+ years of desktop support experience in a corporate environment
 * Hands-on experience supporting both Windows and Mac operating systems
 * Experience with workstation imaging, deployment, and repair
 * Experience supporting Microsoft 365 applications and VPN technologies
 * Strong troubleshooting skills across hardware, software, and end-user technologies
 * Knowledge of user account administration and access management
 * Strong communication skills and a customer-focused approach to technical support

Preferred Qualifications:

 * Experience working in a high-volume enterprise support environment
 * Familiarity with ticketing systems and IT service management processes
 * Ability to prioritize multiple support requests and manage competing deadlines

What You'll Bring:

 * A proactive, solutions-oriented mindset
 * Strong attention to detail and organizational skills
 * Ability to work independently while collaborating effectively with team members
 * A commitment to delivering outstanding end-user support and service

Note: This position requires working onsite five days per week. Mac support experience is a required qualification.

## Description

Kforce has a client that is seeking a Desktop Support Specialist. This role is 100% onsite in Downtown Phoenix, AZ. Overview: We are seeking an experienced Desktop Support Specialist to provide hands-on technical support for Windows and Mac workstation environments. This role is responsible for the installation, configuration, maintenance, and troubleshooting of end-user hardware, software, and related technologies while delivering exceptional customer service and technical support. Key Responsibilities:

 * Provide Tier 1 and Tier 2 desktop support for end users
 * Install, image, configure, and deploy desktop and laptop workstations
 * Troubleshoot and resolve hardware, software, and operating system issues
 * Create, manage, and support user accounts and access requests
 * Support Windows and Mac operating systems in a mixed-technology environment
 * Install, configure, and support Microsoft 365 applications, VPN software, and other business applications
 * Perform workstation repairs, upgrades, and replacements as needed
 * Document issues, resolutions, and support activities within service management tools
 * Collaborate with IT team members to ensure timely resolution of technical issues and minimal disruption to business operations


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