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# IT Systems Analyst - Boston, MA

- **Company:** Berkshire Bank
- **Location:** Boston, MA, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $90,498.0
- **Contract:** Permanent contract
- **Skills:** Banking Software, System Availability, Information Technology
- **Published:** July 18, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17631509?backUrl=%2Fcareer%2F17631509%2FIt-Systems-Analyst-Boston-Ma-Massachusetts-Boston

## About the Role

* Associate's Degree in Computer Science or Business, or comparable work experience
Experience:

 * 1-3 years' experience in Banking Technology and Core platforms, and supporting technology solutions
Skills & Knowledge:

 * Foundational knowledge of information technology
 * Excellent analytical and problem-solving skills
 * Strong interpersonal skills
 * Continuous improvement mindset
 * Strong change management skills
 * Excellent written and verbal communication skills, including ability to present technical information to non-technical audiences, provide concise summaries of activities and issues, and to ask clarifying questions to understand the full scope of an issue.
 * Attention to detail and consistent follow-through
 * Ability to work both independently and as part of a team
 * Accountability - willing to investigate or attempt a task independently before asking for help

## Description

The IT Systems Analyst is a key member of the support team, responsible for activities required to maintain system availability and functionality, support end-users, and to collaborate with vendors and IT partners in the resolution of application outages and other "keep the lights on" (KTLO) activities.
Key Accountabilities:

 * Serve as the administrator for applications, executing system changes as requested by LOB partners or vendors, following defined change management procedures.
 * Create detailed application documentation and IT procedures.
 * Support risk mitigation through performance of control testing, providing requested application documentation, and collaborating with vendors to remediate findings.
 * Address system interruptions through a collaborative process with the user(s), vendors and other IT partners, clearly identifying and documenting root cause, and strategies to prevent recurrence.
 * Collaborate with technical resources to assist in system upgrades and/or configuration changes, and projects.
 * Monitor vendor resources for new system releases and functionality, inform business areas about new offerings or enhanced process opportunities.
 * Provide end-users with application support. Prioritize issues and requests and provide meaningful updates. Escalate issues/opportunities as needed to deliver results.
 * Facilitate automation of manual tasks performed.
 * Participate in documenting test cases and results for user testing.
 * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.


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