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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Revel IT - **Location:** Plano, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, JIRA, Microsoft Outlook, Complex Networks, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Wi-Fi Technology, Sysadmin, Peripherals, Information Technology, Network Support, Laptops, User Administration, Servicenow, User Accounts - **Published:** July 21, 2026 - **Apply:** https://www.techlifecolumbus.com/job/37167-it-support-technician-1056987-plano-texas/ ## About the Role * 2-5 years of experience in IT support, desktop support, or help desk * Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive) * Basic experience with Microsoft Entra ID user administration * Comfort supporting printers, scanners, label printers, and peripherals * Experience providing onsite IT support in an office or operational environment * Basic networking troubleshooting skills (LAN, Wi-Fi, connectivity issues) * Strong customer service skills and the ability to communicate clearly with non-technical users * Ability to prioritize requests based on operational impact * Valid driver's license and ability to travel between Dallas and Plano sites, * Experience supporting a warehouse, distribution center, or shipping operation * Familiarity with StarShip, UPS WorldShip, Pacejet, or similar multi-carrier shipping platforms * Hands-on experience with warehouse hardware (scanguns, Zebra or similar thermal printers, shared shipping PCs) * Experience using ticketing systems (ServiceNow, Jira, Freshservice, etc.) * IT certifications (CompTIA A+, Network+, Microsoft) - helpful but not required * Self starter, takes iniative, detail oriented, excellent at problem solving Physical & Work Requirements * Onsite presence required at both Dallas and Plano locations * Ability to lift up to 60 lbs (PCs, monitors, printers, label stock, shipping hardware) * Comfortable working in both a climate-controlled office and an active warehouse environment * Occasional flexibility around warehouse shipping cutoffs may be required ## Description Our client is hiring a hands-on IT Support Technician to serve as the day-to-day technology lifeline for approximately 120 employees across two Dallas-area sites: * A growing, fast-moving Dallas distribution center supporting shipping, receiving, and warehousing operations * A Plano corporate office supporting sales, customer service, marketing, product development, accounting, and leadership teams * Work Environment: Onsite - split between warehouse and corporate office This is a frontline, high-visibility role. When a scangun stops scanning, a label printer jams mid-shipment, or a workstation can't reach the network, you're the person who gets it back up and running. You'll work closely with the VP of Technology and own the end-user IT experience for both locations. No two days look the same. Why This Role * Real ownership: You're the face of IT for both sites - your work is visible, impactful, and appreciated daily. * Variety and exposure: You'll be plugged into ongoing IT projects and initiatives, working with experienced leaders and gaining visibility well beyond day-to-day support work. * Tangible impact: In a shipping environment, downtime is felt immediately - and so is your success when you resolve it. * Room to grow: Hands-on experience with shipping platforms, networking, and Microsoft Entra ID builds a strong foundation for future sysadmin, network, or IT operations roles., * Serve as the primary onsite IT support for warehouse staff supporting shipping, receiving, and general warehousing operations * Keep shipping and receiving stations fully operational, including scanguns, thermal/label printers, paper printers, shared terminals, and barcode hardware * Troubleshoot day-to-day issues with shipping platforms such as StarShip, UPS WorldShip, and Pacejet, including connectivity, printer mapping, label formatting, and integration issues * Respond quickly during shipping cutoffs and high-volume periods where uptime directly impacts orders going out the door * Maintain and replace warehouse-floor IT hardware; coordinate with vendors on repairs, RMAs, and consumables (labels, ribbons, batteries) * Ensure warehouse IT equipment meets safety, security, and operational standards for an active distribution environment Plano Corporate Office - End-User & Network Support * Provide primary onsite IT support for front-office teams, including sales, customer service, finance, and leadership * Set up new-hire workstations end-to-end: imaging, peripherals, monitors, phones, account access, and software installation * Deliver deskside and remote support for Windows PCs, laptops, printers, conference room technology, and mobile devices * Handle basic network troubleshooting (wired/Wi-Fi connectivity, VPN, DNS, printer networking, switch port issues) and escalate complex network problems as needed * Support Microsoft 365 (Outlook, Teams, OneDrive) and guide non-technical users through solutions with patience and clarity User Access & Administration * Create and manage user accounts and permissions in Microsoft Entra ID and Microsoft 365 * Handle password resets, MFA issues, and basic security access requests * Execute technology onboarding and offboarding checklists for both locations Documentation, Inventory & Escalation * Maintain accurate IT asset inventory across both sites * Document tickets, resolutions, and recurring issues in the ticketing system * Escalate complex issues to senior IT resources or vendors when appropriate * Assist with IT projects, system upgrades, and rollouts as directed by the VP of Technology What Success Looks Like in Your First 90 Days * 30 days: You know every shipping station, scangun, and label printer in the Dallas warehouse, and front-office tickets in Plano are being resolved with quick turnaround. * 60 days: You're independently resolving most StarShip, WorldShip, and Pacejet issues, handling Microsoft 365 and network questions, and onboarding new hires end-to-end. * 90 days: You're a trusted operator at both sites - proactively identifying recurring issues, recommending improvements, and contributing to broader IT initiatives. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Hacking MSSQL on Cloud. 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