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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Engineer - Data Center Infrastructure - **Company:** Zones, Inc. - **Location:** Whitsett, NC, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Cloud Computing, Data Centers, Linux, Microprocessors, RAID, Firmware, Hyper-V, Issue Tracking Systems, Windows Servers, NetApp Applications, Dell PowerEdge, Virtualization Technology, VMware VSphere, Diagnostic Tools, Computer Network Operations, Storage Devices, Comptia Server+, Pure Storage, Information Technology, Hardware Asset Management, Hardware Infrastructure, Nutanix, Cisco - **Published:** July 10, 2026 - **Apply:** https://jobs.jobvite.com/zones/job/omPsAfwX/apply ## About the Role We are seeking an experienced Field Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments. The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction., * Minimum 5 years of experience supporting enterprise server hardware in data center environments. * Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience. * Hands-on experience with server platforms from manufacturers such as: * Supermicro * Dell PowerEdge * Hewlett Packard Enterprise (HPE) * Lenovo * Cisco UCS Strong understanding of: * Server architecture * RAID technologies * Power and cooling systems * Storage infrastructure * Data center operations Experience performing hardware diagnostics and break-fix repairs. Working knowledge of Linux and Windows Server operating systems. Familiarity with ticketing and asset management systems. Ability to read and interpret technical documentation, wiring diagrams, and installation procedures. Strong written and verbal communication skills. Ability to lift equipment up to 50 lbs and work in raised-floor data center environments. Preferred Qualifications * Industry certifications such as: * Supermicro Specialist * Cisco Certified Technician (CCT) * CompTIA Server+ * Dell EMC Proven Professional * HPE ASE or ATP * Microsoft Certifications Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage. Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix. Familiarity with cloud infrastructure and hybrid data center environments. ## Description * Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure. * Diagnose and resolve server hardware failures including GPU's, CPUs, memory, motherboards, RAID controllers, and power supplies. * Conduct preventive maintenance inspections and health checks on data center equipment. * Support hardware upgrades, firmware updates, and technology refresh projects. * Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management. * Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities. * Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations. * Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems. * Ensure compliance with data center standards, change management procedures, and safety protocols. * Respond to scheduled maintenance activities and emergency service requests within established SLAs. * Provide technical support for multiple server platforms and vendor technologies. * Maintain accurate records of spare parts inventory and equipment lifecycle status. * Participate in on-call support rotations and after-hours maintenance windows as required. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)