> Markdown version of [/jobs/ext/18104-it-field-technician](https://www.wearedevelopers.com/jobs/ext/18104-it-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** Our Learning Cloud - **Location:** Nottingham, UK - **Salary:** £25,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Software Licensing, Wireless Devices, Information Technology - **Published:** May 20, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=34e3d41397ab2df9 ## About the Role Do you have experience in Technical support? ## Description Job purpose: The IT Field Technician provides first-line and second-line on-site and remote support for customer incidents and service requests across an assigned region. The role ensures high standards of customer service, reliable operation of end-user technology and local infrastructure, and effective support for day-to-day IT service delivery. Main (Core) Duties Provide first-line and second-line support for incidents and service requests through site visits, telephone, email, and self-service channels. * Deliver on-site support to designated customer locations and travel across the region, and occasionally further afield, as required. * Maintain excellent customer service when dealing with users and stakeholders, recognising the priority and impact of issues in the wider context of IT service delivery. * Comply with incident, request, change, and major incident processes and all other documented ITIL-aligned procedures. * Escalate incidents and service issues to the appropriate support tier or manager where required. * Keep up to date with technical developments to maximise first-time fix rates and service quality. * Support the development of ICT-related policies, standards, and working practices. * Maintain the performance of end-user devices and peripherals such as wireless devices, printers, whiteboards, projectors, and classroom technology. * Develop and maintain a strong working knowledge of OLC services, supported systems, and customer environments. Technical Responsibilities * Support reliable operation of customer networks, devices, and local infrastructure used for teaching, learning, and business operations. * Ensure agreed service levels and key performance indicators are met. * Assist with compliance relating to data protection, software licensing, and security controls. * Support procurement activity and liaise with suppliers where directed. * Install, remove, and configure software and hardware as required. * Maintain accurate asset and configuration records in the relevant systems. * Support printer and MFD services, including liaison with suppliers and engineers. * Manage user access to systems and information on site and remotely where appropriate. * Support IT services during events or out-of-hours activity where required. Liaison and training * Participate in training, learning activities, and performance development. * Attend and contribute to meetings as required. * Support IT induction activity for new starters. 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