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# Service Desk Technician

- **Company:** JCS Solutions LLC
- **Location:** Andrews, MD, United States
- **Salary:** $55,000.0 - $71,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Information Systems, Computer Programming, Software Engineering, SC Clearance, Computer Equipment, Information Technology
- **Published:** July 10, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9022396/service-desk-technician

## About the Role

* An Associate degree in one of the following fields
 + Computer Science
 + Information Systems or Information Technology
 + Engineering or Engineering Technology
 + Software Engineering or Programming
 + Mathematics
 + Business or Finance
 + Natural Sciences
 + Social Sciences
 * Or Applicable technical training certificate from an accredited training institution
 * Secret Clearance Required
 * Knowledge, Skills, and Abilities:
 * Basic understanding of computer hardware, software, operating systems, and applications.
 * Ability to troubleshoot and analyze technical issues using logical problem-solving skills.
 + Strong customer service orientation and commitment to user satisfaction.
 + Excellent verbal and written communication skills.
 + Ability to document technical issues clearly and accurately.
 + Strong organizational skills and attention to detail.
 + Ability to work independently and as part of a team.
 + Willingness to learn new technologies and support procedures.
 + Ability to provide technical guidance and training to users in a clear and professional manner.

## Description

* Respond to user requests for technical assistance via phone, email, web, and in person.
 * Provide professional customer service by greeting users, assessing issues, and delivering timely support.
 * Troubleshoot and resolve Level 1 hardware, software, application, network, telecommunications, desktop, mobile device, and printer issues.
 * Install, configure, modify, and support computer hardware and software.
 * Load and configure operating systems, software environments, and business applications.
 * Diagnose hardware, software, and user-related issues and recommend corrective actions or procedural improvements.
 * Create, update, track, and close incidents within the ticket management system.
 * Document troubleshooting activities, status updates, resolutions, and customer communications.
 * Coordinate with other technical support teams and escalate incidents that require advanced support.
 * Follow up with users to provide status updates and verify successful resolution before closing tickets.
 * Assist in determining when equipment replacement is needed and coordinate warranty-related resolutions.
 * Provide basic technical training and guidance to end users on systems, applications, and technology best practices.


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