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# Network Operations Center (NOC) Technician

- **Company:** The Fountain Group
- **Location:** Allen, TX, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $57,949.0
- **Contract:** Temporary contract
- **Skills:** Border Gateway Protocol, Cloud Computing, Computer Networks, Internet Protocol, Interoperability, Virtual Private Networks (VPN), Multi-protocol Systems, Session Initiation Protocols, Network Security, Microsoft Visio, Network Diagrams, Network Routers, Computer Network Operations, Network Server, Cisco, Servicenow
- **Published:** July 21, 2026
- **Apply:** https://www.thefountaingroup.com/job/17114/network_operations_center_noc_technician_i#apply-now-header

## About the Role

* Bachelor's degree is preferred.
 * Strong working knowledge of IP networking & interoperability standards.
 * 1+ years troubleshooting IP network connectivity.
 * 1+ years troubleshooting routers, switches, servers, endpoints.
 * Experience with VPN, BGP, MPLS, SIP.
 * Ability to interpret network diagrams (e.g., Visio).
 * Excellent verbal & written communication.
 * Experience in Call Center or NOC (24/7 operations) nice to have.
 * ServiceNow experience preferred.
 * Network+, Cisco CCST/CCNA or ITIL certifications are a plus.

## Description

* Position will maintain the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
 * Monitor and maintain computer networks and systems. Ensure stability of telecommunications infrastructure.
 * Respond to network alerts and troubleshoot issues. Perform regular network performance checks.
 * Coordinate with field technicians and engineers. Maintain records of outages and quality control.
 * Execute incident response for remote/cloud operations. Manage ServiceNow Incident, Change, and Problem Management.
 * Conduct remote network surveillance and event response. Triage and resolve incidents within SLA timelines.
 * Collaborate with SMEs for complex troubleshooting. Provide customer-facing support via phone, email, and portal.
 * Communicate with stakeholders during service-impacting events. Manage vendor tickets effectively.


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