> Markdown version of [/jobs/ext/1812097-it-technician-intermediate](https://www.wearedevelopers.com/jobs/ext/1812097-it-technician-intermediate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technician - Intermediate

- **Company:** Plateau Group
- **Location:** Daleville, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Access Network, Issue Tracking Systems, SC Clearance
- **Published:** July 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9046266/it-technician-intermediate

## About the Role

* Secret clearance
 * Security + certification
 * 2-4 years of experience required

## Description

* Support student onboarding by validating student network access
 * Ensure all requirements are met by the student while in processing to allow for network access
 * Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
 * Troubleshooting student devices when faults are encountered
 * Document all faults encountered and remediation of faults
 * Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
 * Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
 * Issue IT equipment to student classes and train the class on proper usage
 * Patch and keep machines updated with the most up-to-date patches
 * Other duties as assigned


## Related Videos

- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)
- [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia)
- [Kubernetes Security Best Practices](https://www.wearedevelopers.com/videos/1411-kubernetes-security-best-practices)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)