> Markdown version of [/jobs/ext/1814528-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1814528-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Boston, MA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Collaborative Software, Disaster Recovery, Virtual Desktops, 3-tier Architectures - **Published:** July 16, 2026 - **Apply:** https://dejobs.org/x/x/5FA9288A106548A58FEB38D5ED18C0D9/job/ ## About the Role * Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization's expanding office and cloud footprint. Requirements * 3+ years of IT support experience, with strong capability in Tier 2 or Tier 3 desktop and help desk support. * Prior experience supporting users in a law firm or legal services environment is strongly preferred. * Solid knowledge of Windows 11, Microsoft Windows support, and Microsoft 365 administration. * Experience working with Azure, including Azure Virtual Desktop or related cloud-based end-user support environments. * Familiarity with iManage or NetDocuments and other applications commonly used in legal organizations. * Ability to support Zoom and Microsoft Teams, including troubleshooting meeting and AV-related issues. * Working knowledge of Active Directory, service desk ticket management, and general troubleshooting best practices. * Strong communication skills with a detail-oriented, patient, and service-oriented approach to supporting end users. Technology Doesn't Change the World, People Do.® ## Description Description We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth., * Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues. * Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm. * Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently. * Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication. * Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach. * Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto. * Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Hate organising your photos? 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