> Markdown version of [/jobs/ext/1814868-custom-software-engineer-6380864](https://www.wearedevelopers.com/jobs/ext/1814868-custom-software-engineer-6380864). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ^Custom Software Engineer - 6380864

- **Company:** Accenture
- **Location:** Milwaukee, WI, United States
- **Salary:** $70,637.0 - $91,437.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Batch Processing, Databases, Custom Software, Database Queries, Information Technology, Servicenow
- **Published:** July 15, 2026
- **Apply:** https://dejobs.org/x/x/BC7B82BA697E4D2BB8BDC154D7468377/job/

## About the Role

* Minimum 1 year of experience in IT Support, Application Support, Help Desk, or Service Desk functions.
 * Experience with Parts, Inventory Management, Order Management, Supply Chain, Dealer Management, or Manufacturing business processes.
 * Experience working with ticketing tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
 * High School Diploma / GED, * Associate or bachelor's degree in information technology, Computer Science, Business, or related field.
 * Experience supporting Parts, Manufacturing, Automotive, Industrial Equipment, or Agricultural Equipment applications.
 * Basic knowledge of SQL, databases, batch processing, APIs, or system integrations.

## Description

* Provide Level 1 application support for Parts and Dealer-facing applications by monitoring, triaging, and resolving incidents using established Standard Operating Procedures (SOPs).
 * Analyze incoming tickets, identify issue categories, and perform initial troubleshooting following documented support processes and knowledge base articles.
 * Maintain accurate ticket updates, resolution notes, and knowledge articles to support continuous improvement and operational excellence.
 * Communicate incident status and resolution progress to business users and stakeholders in a timely and professional manner.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)

## Related Articles

- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)