> Markdown version of [/jobs/ext/1815013-technical-support-engineer-splunk-o11y-cloud](https://www.wearedevelopers.com/jobs/ext/1815013-technical-support-engineer-splunk-o11y-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer, Splunk o11y, Cloud... - **Company:** Cisco Systems, Inc. - **Location:** Richardson, TX, United States - **Experience:** Experienced - **Salary:** $94,200.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Software as a Service, Cloud Computing, Node.Js, Technical Data Management Systems, Cisco WebEx, Data Logging, Kubernetes, Bug Reporting, Information Technology, Web Technologies, Restful APIs, Splunk, Programming Languages - **Published:** July 20, 2026 - **Apply:** https://www.juju.com/job/00000000ghzzow ## About the Role + **Applicants must be local to Boulder, CO or Richardson, TX** + **Must be a U.S. Citizen due to the position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data.** + Flexibility to participate in on-call rotations may be required to support our federal customers. + 3+ years of experience in customer support, technical account management, or a related field. + A foundational understanding of Kubernetes, REST APIs, cloud computing, and observability concepts. + Strong troubleshooting and analytical abilities with exceptional verbal and written communication skills. Preferred Qualifications + Excellent time management skills with the ability to effectively prioritize SLA-driven customer issues. + A passion for technology and a dedication to thriving in an ever-evolving technical environment. + A customer-centric attitude and a strong willingness to learn. + A Bachelor's degree in computer science or a related field, or equivalent work experience. ## Description This role must be local to Boulder, CO or Richardson, TX ONLY - must be local or willing to relocate. This role is Hybrid and will require up to 3 days a week in either Boulder or Richardson office Meet the Team Join us as we pursue our disruptive new vision to provide a world-class, real-time observability platform that combines logging, monitoring, and tracing. We are seeking an individual with technical support or consulting experience to provide support services for the Splunk Observability Cloud solution. This individual will work closely with our customers and field delivery personnel to provide break-fix support, operational maintenance, and Premium support services. This position is an integral part of the long-term plan to grow the relationship with our customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in a fast-paced, customer-focused, and fun environment. Diversity Matters, we harness our unique strengths to deliver the best outcomes. We work closely with several different parts of the organization to learn and educate each other, then we build the right solution for all parties; transparency is at our core. We have fun doing phenomenal work with great people. Come become one of us. Your Impact + Support customers who have implemented the Splunk Observability Cloud SaaS solution, guiding the resolution of customer issues and escalations in a professional and timely manner, adhering to SLA guidelines. + Provide clear and effective written and verbal communication to customers, including phone and Webex-based support. + Collaborate with Splunk Development Engineers and Customer Success teams to address customer problems effectively. + Contribute to the creation of technical knowledge content to empower customer self-service. + Utilize existing troubleshooting skills and web technologies knowledge, while further developing expertise in development languages such as .NET, Java, and/or node.JS. + Thoroughly investigate technical issues to determine root causes and propose effective solutions or workarounds. + Support the reproduction of customer issues, file detailed bug reports, escalate cases to Engineering when necessary, and provide comprehensive documentation. ## Related Videos - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Stop using Node.js like in 2020! What changed and what you can do today with Node.js](https://www.wearedevelopers.com/videos/100011-stop-using-node-js-like-in-2020-what-changed-and-what-you-can-do-today-with-node-js) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Instant KAI Sandboxes with vCluster: Multi-Tenant, Multi-Scheduler GPU Sharing](https://www.wearedevelopers.com/videos/100333-instant-kai-sandboxes-with-vcluster-multi-tenant-multi-scheduler-gpu-sharing) - [Stop Using Node.js Like It’s 2020! - Alfonso Graziano](https://www.wearedevelopers.com/videos/1863-stop-using-node-js-like-it-s-2020-alfonso-graziano) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)