> Markdown version of [/jobs/ext/1815676-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/1815676-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** Keeper Security - **Location:** El Dorado Hills, CA, United States (Remote available) - **Experience:** Starter - **Salary:** $56,000.0 - $76,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Applicant Tracking Systems, Microsoft Azure, Business Software, Collaborative Software, Databases, Data Transmissions, Desktop Computing, Linux, Identity and Access Management, Productivity Software, User Provisioning Software, Praxis EMR (Electronic Medical Record System), Cloud Platform System, Information Technology, SAP MDG, Casper Suite, Laptops, Gsuite, User Administration - **Published:** July 25, 2026 - **Apply:** https://job-boards.greenhouse.io/keepersecurity/jobs/4330623009 ## About the Role * 2+ years of experience in IT support, help desk, service desk or a related technical support role * Experience providing end-user IT support in a business environment * Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus * Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms * Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools * Strong troubleshooting skills across hardware, software and user access issues * Strong communication and customer service skills for a distributed and global employee base * Ability to build cross-functional relationships and collaborate effectively across teams * Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations * Ability to lift up to 30 pounds as part of regular job duties * Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs Preferred Qualifications * Experience with onboarding and offboarding workflows, including account provisioning and device deployment * Familiarity with IT asset management practices and inventory control * Experience supporting identity and access-related issues such as MFA, account access or user provisioning * Familiarity with endpoint management or MDM tools * Experience working in a security-conscious or compliance-driven environment ## Description This role will provide front-line IT support to Keeper employees across hardware, software, user access and office-based technology needs. Reporting to the Director of IT, the ideal candidate has strong troubleshooting skills, a service-oriented mindset and the ability to manage day-to-day support responsibilities while assisting with on-site projects and device deployment. This role is especially important in supporting employee onboarding, workstation setup, IT asset tracking and in-office infrastructure needs at Keeper's El Dorado Hills location. Responsibilities * Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues * Deliver on-site IT support for employees and infrastructure located in Keeper's El Dorado Hills, CA office * Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets * Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination * Monitor, triage and respond to IT service requests from employees and contractors in a timely manner * Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities * Maintain accurate IT asset records and conduct regular inventory audits * Partner with third-party vendors and service providers to support delivery of IT services * Help maintain physical security systems such as door access and camera systems in office locations * Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users * Contribute to documentation, process consistency and a high-quality internal support experience * Support employees across multiple time zones, including occasional work outside of normal business hours when needed, This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: * Contact details, CV/resume, cover letter * Employment history, qualifications, work eligibility * Application responses and uploaded documents Information We generate: * Interview notes, assessments, communications * Scheduling information Information From Others: * Recruiter/referral information who submit your profile * References (with your consent, before final offer) * Public professional profiles * Background verification (post offer) Voluntary Diversity and Equal Opportunity Information * We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data * Assess your application and suitability * Manage interviews and recruitment workflow * Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) * Comply with employment law obligations 3. Legal Basis * Legitimate Interests (recruitment management, security and integrity of the hiring process) * Contracting steps (for progressed candidates) * Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: * HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: * Applicant tracking, recruitment systems and assessment providers * Background verification vendors (post offer) * Recruitment agencies (where applicable) * Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: * You opt into our talent database for further retention by providing consent (extended retention) * You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: * Access, correct, or delete your data, subject to applicable law and retention requirements * Object to or restrict processing * Withdraw consent (where applicable) * Request data portability * Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law., Provide first-line end-user technical support for hardware, software, and collaboration tools in a hybrid environment. Troubleshoot Microsoft 365 apps, manage user provisioning and licenses in Entra and Defender, support onboarding/offboarding, maintain IT documentation, assist with onsite workstation and conference room setups, coordinate with vendors, monitor support queues, and deliver user training for productivity tools. Top Skills: Adobe AcrobatConfluenceJira Service ManagementMicrosoft 365Microsoft DefenderMicrosoft EntraOnedriveOutlookSharepointTeamsZoom Drug Hunter Information Technology Support Specialist 3 Days Ago In-Office or Remote Entry level Entry level Information Technology * Software * Biotech * Pharmaceutical Provide first-line IT support for a fully remote team: troubleshoot macOS and Windows devices, manage device fleets (JAMF/MDM), provision and deprovision users, administer Google Workspace, manage application access, document solutions, and run small projects while growing into broader system ownership. Top Skills: Comptia A+Google WorkspaceJAMFmacOSMdmWindows Matrix Global Services Information Technology Support Specialist 11 Days Ago In-Office or Remote Senior level Senior level Insurance * Consulting Provide onsite and remote IT support for ~120+ employees, manage endpoint devices and identity lifecycle, support office infrastructure (networking, Zoom Rooms, AV, printers), run onboarding/offboarding, participate in IT projects, and coordinate with global IT and vendors to ensure operational continuity. Top Skills: Cato VpnFortinetGoogle WorkspaceJIRAKandjimacOSMicrosoft IntuneMonday.ComNeat DevicesOktaSuperopsToriiUbiquitiUnifiWindowsZoomZoom Rooms What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)