> Markdown version of [/jobs/ext/1817541-back-to-school-ramp-up-project-level-2-desktop-support](https://www.wearedevelopers.com/jobs/ext/1817541-back-to-school-ramp-up-project-level-2-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Back To School/Ramp Up Project - Level 2 Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Desktop Environments, Issue Tracking Systems, Microsoft Office, Network Connections, Wi-Fi Technology, Connectivity Problems, Tablet Computers, Software Troubleshooting, Laptops, Gsuite, Servicenow
- **Published:** July 21, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3328022781&tx=FP3128FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum of 2 years of technical support experience, including remote and hands-on desktop support.
 * Experience supporting Windows operating systems and desktop environments.
 * Strong troubleshooting and problem-solving abilities.
 * Experience supporting Microsoft 365 (Office 365) and Google Workspace (G Suite).
 * Familiarity with Active Directory administration, including password resets and user account support.
 * Experience supporting printers, mobile devices, laptops, desktops, and peripheral equipment.
 * Knowledge of ticketing systems such as ServiceNow or similar service management platforms.
 * Strong verbal and written communication skills.
 * Proven ability to provide excellent customer service in a high-volume support environment., * Previous experience supporting higher education, K-12 schools, or academic institutions.
 * Experience supporting both Mac OS and Windows environments.
 * Familiarity with Apple devices, Windows devices, tablets, and mobile technologies.
 * Experience in walk-up support centers or campus technology support environments.
 * Working knowledge of network connectivity and wireless troubleshooting.

Required Technical Skills

 * Desktop Support
 * Windows 10 / Windows 11 Support
 * Mac OS Support
 * Microsoft 365 (Office 365)
 * Google Workspace (G Suite)
 * Active Directory
 * Password Resets
 * Hardware and Software Troubleshooting
 * Network Connectivity Support
 * Wi-Fi Troubleshooting
 * Printer Support
 * ServiceNow or Comparable Ticketing Systems
 * Mobile Device Support
 * Break/Fix Support

Soft Skills

 * Outstanding customer service skills
 * Strong interpersonal and communication abilities
 * Ability to remain professional in high-volume support environments
 * Strong organizational and multitasking skills
 * Ability to work independently and as part of a team
 * Positive attitude and willingness to help users at all technical skill levels

## Description

Our client is seeking IT Customer Care Support Technicians to assist with a high-visibility Back-to-School support initiative. As students, faculty, and staff return to campus, the volume of IT support requests increases significantly, creating a need for additional technical support resources.

Working under the direction of the onsite Team Lead and Director of IT Customer Care, technicians will provide front-line support to end users, resolve technical issues, and deliver a high level of customer service during one of the busiest times of the academic year.

This project team will consist of three Tier 1 Support Technicians and one Endpoint Services Technician dedicated to supporting users and ensuring a smooth start to the school year., * Provide desktop and technical support to students, faculty, and staff.

 * Troubleshoot and resolve hardware, software, and connectivity issues.
 * Support users experiencing network and Wi-Fi connectivity problems.
 * Perform Active Directory account management, including password resets and account support.
 * Troubleshoot printer-related issues and peripheral device problems.
 * Respond to incidents and service requests through ticketing systems, email, phone, and walk-up support channels.
 * Deliver both remote and hands-on break/fix support.
 * Escalate complex issues to appropriate support teams when necessary.
 * Track and document incidents, service requests, and resolutions.
 * Maintain a customer-first approach while working in a fast-paced support environment.
 * Assist with user onboarding and technology readiness initiatives related to the campus return.


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