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# Dynamics 365 System Analyst

- **Company:** Nigel Frank International
- **Location:** London, UK
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Software Documentation, Information Systems, Microsoft Dynamics CRM, Microsoft Dynamics
- **Published:** May 20, 2026
- **Apply:** https://find.jobs/jobs-near-me/dynamics-365-system-analyst-london/2776908454-2/

## About the Role

* Hands-on experience with Dynamics 365 (preferably Customer Engagement), including configuration, security roles and environment management
 * Background in CRM, business systems analysis, application support or a similar technical systems role.
 * Strong understanding of workflows, business rules, automation and translating user requirements into scalable solutions
 * Proven ability to manage BAU support alongside longer-term improvement initiatives in a fast-paced environment

## Description

We are currently partnered with an innovative Dynamics 365 CRM end user who are looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement!Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands-on system ownership, problem-solving and acting as the link between technology and business teams in a fast-moving collaborative setting., * Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement

 * Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system releases
 * Work closely with stakeholders to understand business needs and translate them into effective system changes, workflows and enhancements
 * Maintain system documentation, processes and best-practice guidance while contributing to ongoing platform development and user adoption.


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