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# IT Support Analyst II

- **Company:** Radiology Partners
- **Location:** United States (Remote available)
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Information Technology, Health Level Seven International
- **Published:** July 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58b0862df95922ec

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or equivalent experience preferred
 * Experience supporting healthcare IT environments, including PACS systems and radiology workflows
 * Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
 * Strong customer service skills with critical thinking and creative problem-solving abilities
 * Prior Healthcare IT experience with the ability to provide effective on-call support

## Description

* Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
 * Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
 * Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
 * Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
 * Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams


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