> Markdown version of [/jobs/ext/1818143-forward-deployed-engineer](https://www.wearedevelopers.com/jobs/ext/1818143-forward-deployed-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Forward Deployed Engineer - **Company:** Bitmovin, Inc. - **Location:** Denver, CO, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Java (Programming Language), Amazon Web Services, C++ (Programming Language), Software as a Service, Cloud Computing, Encodings, Software Debugging, H.264/MPEG-4 AVC, Log Analysis, Scrum Methodology, Software Engineering, Software Troubleshooting, Kotlin, Production Code, Live Streaming, Video Streaming, Docker - **Published:** July 21, 2026 - **Apply:** https://bitmovin.com/careers/8640623002?gh_jid=8640623002 ## About the Role * 5+ years of software engineering experience at a senior level, strong in Java or C++, able to contribute production code in the encoding team's sprints * 2+ years in a customer-facing technical role (solutions architecture, professional services, forward deployed, or named-account support) * Cloud experience (AWS and/or GCP), Docker, and hands-on experience running and debugging scalable distributed services * Strong troubleshooting on live customer systems: log analysis, error diagnosis, network traces, reproducing issues from limited information * Open to AI-assisted development workflows and comfortable using AI tools like Claude Code * Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams * High autonomy: comfortable owning issues end-to-end during US hours while the EU team is offline, with sound judgment on when to escalate vs. resolve * Based on the US East Coast or in Denver, and willing to travel to customer sites regularly * You must already have the right to work in the United States. Nice-to-Have: * Video streaming domain knowledge: codecs (H.264/HEVC, ideally AV1), container formats, HLS/DASH, OTT encoding workflows * Prior forward-deployed, solutions architect, or professional services experience at a SaaS or media-tech vendor * Experience with Bitmovin or competing encoding platforms (AWS MediaConvert/Elemental, Harmonic, MediaKind) * Live streaming and 24/7 operations experience: incident management, on-call You don't have experience with all the points above? Don't worry, we will support you with learning, training, and coaching on the job. ## Description * Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints * Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover * Travel to customer sites to support integrations, run workshops, and handle escalations in person * Feed field learnings back into sprint planning and the product roadmap * Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication What success looks like (6-12 months): * You've become the trusted US technical point of contact for our marquee media and streaming accounts. Those customers escalate to you by name and response times during EU off-hours have visibly improved. * You're shipping production code in the Encoding team's sprints, not just triaging. You've closed real issues in the core encoding stack (Java/Kotlin, C++), not just filed them. * You've defined the Forward Deployed playbook from scratch: how issues get triaged, when to resolve vs. escalate, how handovers to the EU team happen cleanly. It's written down and repeatable, not living in your head. * You've run at least one on-site customer integration or workshop end to end, and the customer came away more self-sufficient. * Field learnings from your accounts have shaped sprint planning or the roadmap at least once, with a concrete example the team can point to. * Churn risk on your accounts is down and measurably so, with faster resolution and fewer issues aging overnight. * The EU team trusts you to own US hours solo. Your async updates are clear enough that Europe picks up where you left off without friction. * You've built a clear picture of how customers actually use our product day to day, and turned it into documentation the product and engineering teams actually rely on. ## Related Videos - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Kotlin Multiplatform - True power of native code reuse](https://www.wearedevelopers.com/videos/4-kotlin-multiplatform-true-power-of-native-code-reuse) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)