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# IT Support Technician

- **Company:** Behavioral Health Services North Inc
- **Location:** Queensbury, NY, United States
- **Experience:** Starter
- **Salary:** $42,515.0 - $48,901.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Databases, Crystal Reports (Reporting Software), Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Microsoft Software, Software Engineering, Software Systems, Internet Protocol Telephony, Information Technology, Cisco
- **Published:** July 28, 2026
- **Apply:** https://www.juju.com/job/00000000gk9kt8

## About the Role

+ High school diploma or GED required

 + Technical/vocational training in Information Technology or related field required

 + Associate's degree or higher in IT/Computer Science preferred

 + Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred

 + 1-2 years of client-facing help desk/IT support experience

 + Experience with Office 365, Active Directory, networking, and RMM tools a plus

 + Strong troubleshooting skills and ability to explain tech solutions clearly to end users

 + Excellent communication, time management, and organizational skills

 + Problem-solving mindset with a passion for lifelong learning

 + Valid NYS driver's license and reliable transportation required

## Description

As an IT Support Technician, you'll be the frontline of technology support across our organization-providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You'll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.

Work Schedule & Location:

 + Full-time, Monday - Friday, 8:00AM to 4:00PM

 + Occasional after-hours/on-call support rotation

What You'll Do:

 + Provide Tier 1 helpdesk support via phone, email, and ticketing system

 + Support PC setups, printer troubleshooting, and VOIP telecommunication systems

 + Respond to user inquiries and resolve hardware/software issues

 + Train end-users individually or in groups on software and hardware use

 + Maintain and update software systems, databases, and reports

 + Monitor system performance and complete routine maintenance tasks

 + Support remote troubleshooting and escalate unresolved issues

 + Assist in IT asset inventory and management

 + Create and manage accounts in Active Directory and Microsoft 365

 + Develop and maintain documentation and training materials

 + Contribute to enterprise-wide projects and quality improvement efforts

 + Create reports using Crystal Reports as needed

 + Participate in on-call rotation and occasional off-hours work for system maintenance

 + Other duties as assigned


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