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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Manager - Gwinnett County, GA - **Company:** Motorola Solutions, Inc. - **Location:** Boynton, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Suite, VoIP, Databases, Networking Hardware, Internet Protocol, Radio-Frequency Identification, System Availability, Information Technology, Gsuite - **Published:** July 10, 2026 - **Apply:** http://hbcunetwork.com//cgi-bin/jobs/searchJobs.cgi?job_id=35131962 ## About the Role * Bachelors degree OR 5+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience * Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s) ## Description * The System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers in all maintenance activities for Gwinnett County, GA. * Responsible for looking for and growing Motorola Solutions role in providing additional services for this customer. * Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers. * Manage and lead our relationships with the local service partners. * Manage and lead our relationships with the customers. * Ensure that customer satisfaction goals are met both internally and with the customers. Candidate Requirements: * Must be able to lift and operate 25 - 50 lbs. * The System Manager must live within a 60 minute response time to Gwinnett County, GA. * Must be familiar with Astro P25 infrastructure management to include RF (Combiners, Base Station Fundamentals, Astro Application Suite of products). * Be able to work in Google Suite, MS Excel and Word to produce reports and deliver financial updates to the Manager. * Be onsite at customer location as required to maintain P25 System performance and manage day to day oversight. The portion of the job function allows work from home balance. Coordination Responsibilities: * Work with Customers and Motorola Sales Account Executives to formulate future communications requirements * Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility * Work with Motorola Account Executive to identify new sales opportunities. Reporting Responsibilities: * Maintain accurate records and service history statistics * Review service information and quality reports generated by system service database * Monitor and report system availability metrics to the customer on a monthly basis * Communicate user issues as they occur * Coordinate on-going continuous improvement efforts for the system * Coordinate efforts to develop new metrics for measurements * Monitor MTN (Motorola Technical Notifications) and Upgrade Bulletins, communicate to customers, MSS and/or FSO. * Prepare briefings for Customers, Service Partners and/or Motorola Management as required * Procure and coordinate any internal resources that may be needed. * Collaborate with service leadership to gain a comprehensive understanding of your customers and their contracts, enabling accurate revenue forecasting. * Ensures compliance with response/restoration time commitment * Remotely diagnose system failure and facilitate call management as applicable * Manage Emergency Service efforts and escalation procedures * Be available for after hours response during critical customer impacting outages as needed. ## Related Videos - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)