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# IT Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Allegan, MI, United States
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Software Applications
- **Published:** July 29, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/174890891

## About the Role

Previous Helpdesk or Desktop Support or

PC Technician experience is preferred. IT certifications are desirable

## Description

* To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
 * Swapping out laptops/desktops and deploying Windows 10/11
 * Re-imaging windows 11 onto machines from windows 10
 * To assist all our users with any logged IT related incident when called upon
 * To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
 * To accurately record, update and document requests using the IT service desk system
 * To install and configure new IT equipment
 * To resolve incidents and upgrade different types of software and hardware
 * To resolve incidents with printers, copiers, and scanners
 * To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
*Please apply if you're interested in hearing more abou?t the
opportunity and if you feel you're capable of completing any of these job
duties*
We are looking to set up interviews as early as next week

 + CompTIA Certifications are desirable for this role *


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