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# Field Service Supervisor

- **Company:** Pacific Office Automation
- **Location:** Carrollton, TX, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=28751ca4e785d738

## About the Role

Do you have experience in Relationship management?, * 1-3+ years experience in the copier/printer repair industry

 * Excellent communication skills, verbal and written; strong customer service skills
 * Strong relationship management skills with customers, vendors and employees within the company required
 * Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
 * Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
 * Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
 * Must have strong ethics and work as an effective, collaborative team member
 * Computer literacy and experience working with MS products: Outlook, Excel and Word
 * Ability to work evenings and weekend hours during peak periods

Experience

 * Associate's degree or equivalent work experience
 * 3+ years related experience required, industry experience preferred

## Description

We are seeking a Service Supervisor for our offices in Texas - Austin, Dallas.

Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.

Essential Job Duties

 * Routinely demonstrates and creates a helpful and positive work culture
 * Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
 * Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
 * Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
 * Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
 * Maintain technical knowledge on all products
 * Make recommendations to Field Service Manager for any identified service training needs
 * Assist Sales department with sales demos as requested
 * Handle service calls in the event that the open call load is high
 * Other duties assigned as needed
 * Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees


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