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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT End User Services Tech, Level 2 - **Company:** JOB WORLD - **Location:** Exton, PA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, CompTIA Network+, Data as a Services, Desktop Computing, Desktop Virtualization, Virtual Desktops, User Environment Management, Enterprise Software Applications, Information Technology, Patch Management, Laptops - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5ee025ab1140dd25 ## About the Role * Experience providing Level 2 end-user, desktop, or technical support within an enterprise environment. * Strong knowledge of Windows operating systems, hardware troubleshooting, and enterprise applications. * Experience with endpoint management platforms and remote support technologies. * Excellent problem-solving, analytical, and communication skills. * Experience supporting End User Computing (EUC) solutions, including VDI and DaaS platforms. * Working knowledge of ITIL principles and IT Service Management (ITSM) processes. * Industry certifications preferred, including: + CompTIA A+ + CompTIA Network+ + Microsoft certifications, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered in lieu of formal education. * Previous experience in a help desk, desktop support, or technical customer support role. * Relevant technical certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred. Key Competencies * Customer Service Excellence * Technical Troubleshooting and Problem Solving * Communication and Interpersonal Skills * Collaboration and Teamwork * Time Management and Prioritization * Attention to Detail * Documentation and Knowledge Sharing * Adaptability and Continuous Learning * Security Awareness and Compliance Physical Requirements & Work Environment * Ability to remain seated for extended periods of time. * Ability to lift and carry equipment weighing up to 30 pounds. * Ability to work occasional evenings, late nights, weekends, and other off-shift hours to support business operations and project requirements. * Ability to work overtime, including more than 40 hours in a workweek, when business needs require. ## Description The IT End User Services (EUS) Technician - Level 2 provides advanced technical support for end-user technologies and serves as a key escalation point for complex issues requiring deeper troubleshooting and technical expertise. This role supports the stability, security, and performance of end-user devices, applications, and End User Computing (EUC) platforms while contributing to service improvements, operational efficiency, and knowledge sharing across the IT organization. The Level 2 Technician works closely with Level 1 support staff, infrastructure teams, security teams, and application owners to ensure a seamless and productive technology experience for World Travel employees., Advanced User Support & Escalation * Resolve escalated incidents involving complex hardware, software, operating system, and connectivity issues. * Perform in-depth troubleshooting and root cause analysis. * Provide coaching, guidance, and technical mentoring to Level 1 technicians. * Collaborate with infrastructure, security, and application teams to resolve advanced technical issues. Device & Application Management * Configure, deploy, image, maintain, and troubleshoot desktops, laptops, and mobile devices. * Support operating system deployments, software updates, and patch management activities. * Diagnose and resolve advanced application issues and compatibility concerns. Onboarding & Offboarding Support * Support complex onboarding requirements, including specialized equipment and non-standard access requests. * Ensure secure and complete employee offboarding through access removal, asset recovery, and documentation updates. End User Computing (EUC) Support * Support and troubleshoot End User Computing technologies including Virtual Desktop Infrastructure (VDI), Desktop as a Service (DaaS), and application streaming platforms. * Diagnose and resolve virtual desktop performance, profile, and connectivity issues. * Partner with engineering teams to identify and remediate systemic EUC-related challenges. Security & Compliance * Enforce endpoint security standards, encryption requirements, and patch compliance. * Assist with incident response, investigations, and remediation efforts. * Maintain accurate technical documentation and asset management records to support audit and compliance initiatives. Continuous Improvement * Identify recurring issues and recommend process, service, and technology improvements. * Develop and maintain knowledge base articles, technical documentation, and operational runbooks. * Participate in technology pilots, upgrades, and service improvement initiatives. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hacking C# from the inside - how to do anything in NET](https://www.wearedevelopers.com/videos/117-hacking-c-from-the-inside-how-to-do-anything-in-net) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Hands-on React Native: From Zero to Hero](https://www.wearedevelopers.com/videos/277-hands-on-react-native-from-zero-to-hero) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)