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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Desktop Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, Networking Basics, Software Deployment, Software Engineering, Wi-Fi Technology, Network Routers, Peripherals, Laptops, Network Server, Hardware Debugging, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=35df57f3edc3bafa

## About the Role

* 2-3+ years of Desktop Support, IT Support, or Field Support experience
 * Experience using ServiceNow or another enterprise ticketing system
 * Strong knowledge of Windows, macOS, Microsoft Office, and Microsoft 365
 * Experience supporting desktops, laptops, printers, peripherals, and mobile devices
 * Basic hardware repair experience (RAM, SSD, keyboards, etc.)
 * Familiarity with meeting room technology and audio/video equipment
 * Basic networking knowledge including cabling, switches, routers, and Wi-Fi
 * Strong communication, troubleshooting, and customer service skills

## Description

We're hiring a Desktop Support Technician to provide onsite IT support for end users in a fast-paced enterprise environment. This is a 12+ month contract with strong potential to convert to a full-time position. You'll provide desktop support, staff a walk-in IT Support Center, resolve hardware and software issues, and deliver outstanding customer service.

This position is 100% onsite in Tempe, AZ 85281, working Monday-Friday.

Responsibilities

 * Provide onsite desktop and walk-up IT support for end users
 * Manage and resolve incidents using ServiceNow
 * Troubleshoot Windows, macOS, Microsoft 365, and business applications
 * Install, configure, deploy, and support desktops, laptops, peripherals, and software
 * Perform basic hardware repairs including RAM, SSD, and keyboard replacements
 * Support printers, scanners, mobile devices, and meeting room AV equipment
 * Assist with software deployments and device provisioning
 * Provide Smart Hands support for servers, storage, networking equipment, and telecommunications devices
 * Perform basic network cabling, port patching, Wi-Fi, and LAN closet support
 * Maintain IT asset inventory, documentation, and stock management
 * Deliver exceptional customer service while meeting SLA expectations


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