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# Warehouse IT Technical Support

- **Company:** CLA, INC.
- **Location:** Zanesville, OH, United States
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Architecture, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Network Routers, Firewalls (Computer Science), Computer Equipment, Laptops, Firewall Services Module, User Accounts
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b5c806b581b90b8a

## About the Role

* Proven experience in IT support or desktop support roles within a warehouse or logistics setting
 * Strong knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP troubleshooting
 * Proficiency with Windows operating systems; familiarity with macOS and Linux is a plus
 * Experience supporting computer hardware including desktops, laptops, mobile devices, printers, and scanners
 * Ability to diagnose software issues related to operating systems and applications using help desk systems and analysis skills
 * Excellent communication skills to effectively assist users at all levels of technical proficiency
 * Familiarity with Active Directory management and customer support ticket management tools
 * Knowledge of IT infrastructure components including switches, routers, DNS servers, and firewall configurations

## Description

* Provide comprehensive technical support for hardware, software, and network issues within the warehouse environment
 * Troubleshoot and resolve equipment problems related to computers, mobile devices, printers, scanners, and other peripherals
 * Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security
 * Manage help desk tickets efficiently by documenting issues, tracking resolutions, and following up to ensure customer satisfaction
 * Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPNs, firewalls, and TCP troubleshooting
 * Maintain user accounts through Active Directory management and enforce security policies via GPO (Group Policy Objects)
 * Collaborate with IT teams to implement system updates, perform hardware replacements or upgrades, and troubleshoot connectivity issues


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