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# Director, Enterprise Technology Operations

- **Company:** United Utility Services, LLC
- **Location:** Spring, TX, United States
- **Experience:** Expert
- **Salary:** $190,000.0 - $210,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Identity and Access Management, Information Technology Operations, Backup and Restore, Enterprise Software Applications, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c34f9ea3d33187fa

## About the Role

* 10+ years leading enterprise IT operations
 * Azure/Microsoft ecosystem experience
 * Managed services leadership
 * Strong executive communication
 * ITIL and operational governance
 * Utility/industrial experience preferred

## Description

The Director, Enterprise Technology Operations serves as the operational leader for Information Technology and the VP of Data & Technology's principal operational partner. This role owns enterprise technology operations, infrastructure, cloud, cybersecurity operations, identity, endpoint management, managed service governance, and operational execution while enabling strategic initiatives across ERP, enterprise applications, data and AI.

Core Responsibilities

 * Lead enterprise infrastructure, cloud, network and endpoint operations.
 * Own IT operations, service management and operational excellence.
 * Govern the Managed Services Provider through SLAs, KPIs and QBRs.
 * Own cybersecurity operations, identity and access management.
 * Lead vendor, asset, licensing and operational budgets.
 * Drive change, incident and problem management.
 * Build and mentor the technology operations team.
 * Support ERP modernization, enterprise integrations and acquisitions.
 * Deliver executive operational dashboards and KPIs.
 * Serve as operational delegate for the VP of Data & Technology.

Functional Ownership

 * Infrastructure & Cloud
 * Network & Connectivity
 * Identity & Access Management
 * Cybersecurity Operations
 * Endpoint Management
 * Backup & Disaster Recovery
 * MSP Governance
 * IT Service Management
 * Vendor Management

Success Measures

 * Successful MSP transition
 * Improved infrastructure stability
 * Reduced operational risk
 * Improved customer satisfaction
 * Mature operational governance
 * Executive KPI reporting


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