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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** TEXON L.P. - **Location:** Midvale, UT, United States - **Contract:** Permanent contract - **Skills:** Active Directory, JIRA, Computer Networks, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Connections, Microsoft SharePoint, Web Applications, Software Troubleshooting, Peripherals, Microsoft InTune, SentinelOne Expertise, User Administration - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9220497a7b71d745 ## About the Role * Strong experience in end-user technical support or help desk environments * Working knowledge of Active Directory, Intune, and endpoint management tools * Experience with ticketing systems such as Jira * Familiarity with endpoint security and networking concepts * Strong troubleshooting and problem-solving skills * Excellent communication and customer service abilities * Ability to manage multiple issues simultaneously in a fast-paced environment PREFERRED QUALIFICATIONS * Experience supporting VPNs, MFA solutions, and enterprise security tools * Prior experience in an advanced help desk or IT support role * Interest in continued growth within IT operations or systems administration Here are some of the physical requirements for this role: * Position is largely sedentary in a climate-controlled office environment * Sitting for extended periods of time, up to 6-10 hours per day, while working at a computer or desk * Frequently uses hands and fingers for keyboarding, writing, and operating office tools * Reads printed materials and computer screens, adjusts focus, and maintains attention to detail * Hears and speaks frequently to communicate effectively in person, by telephone, or via virtual platforms * Ability to lift, push, pull, and reach office-related supplies, files, chairs, and carts * Ability to move for short periods between work areas to attend meetings or retrieve materials * Exposed to standard office-related materials and substances, with low-to-moderate noise levels ## Description The IT Support Specialist serves as the primary front-line support resource for all end-user technical issues. This role is responsible for resolving a wide range of hardware, software, access, and connectivity issues while leveraging multiple enterprise IT platforms. The position also plays a key role in ticket triage and workflow management, helping ensure efficient issue resolution across the IT team., * Serve as the primary point of contact for all incoming help desk calls and support requests * Troubleshoot and resolve end-user issues involving hardware, software, operating * systems, and network connectivity * Provide support for printers, peripherals, VPN access, network shares, and general * workstation issues * Assist users with Microsoft Office applications, SharePoint, web-based applications, and * browser-related issues * Support Okta MFA authentication issues and access-related requests. * Endpoint & Account Administration * Perform user account management tasks using Active Directory, Intune, and related * identity platforms * Assist with device enrollment, first-time logins, and endpoint configuration * Support endpoint security tools including SentinelOne and Zscaler * Use NinjaOne to support device management, monitoring, and remediation Hardware & Deployment Support * Set up new computers including software installation, configuration, and user onboarding * Configure desks and workstations including monitors, docking stations, and peripherals * Diagnose and resolve hardware and software failures; coordinate replacements or escalations when necessary Network & Systems Support * Perform basic network troubleshooting including connectivity, VPN, and access issues * Assist with Meraki Dashboard tasks under guidance of systems administrators * Escalate complex systems or development-related issues to the appropriate teams when * required Ticketing & Workflow Coordination * Manage unassigned tickets in Jira, ensuring proper categorization and assignment to * appropriate technicians * Monitor ticket queues to support timely response and resolution * Assist with improving help desk processes, documentation, and efficiency ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)